Kevin M

(1) 111-2222

Profile Summary

As a Business Analyst with over 4 years of experience in data analysis, project management, and SQL, I've successfully managed reengineering business processes and project portfolios. My expertise in CRM systems, quality assurance, and cross-functional team leadership aligns perfectly with Skill Farm Members' needs for proactive user engagement and effective IT support.

Professional Experience

Business Analyst

DataWise Solutions
March 2022 - Present
  • Designed and executed a data analysis tool, increasing operational efficiency by 25% and reducing error rates by 15%.
  • Facilitated process optimization initiatives with cross-functional teams, achieving a 10% faster project delivery cycle.
  • Spearheaded a CRM system overhaul, leading to a 20% increase in sales and a 15% improvement in customer satisfaction.

Project Manager

Innovatech Solutions
March 2020 - March 2022
  • Developed and implemented a testing strategy for new product deployment, achieving a 95% success rate and a 10% increase in revenue.
  • Engaged with key stakeholders to prioritize business needs, resulting in a 20% increase in team efficiency and a 15% reduction in project costs.
  • Managed the deployment of an innovative inventory management system, achieving a 30% cost saving on inventory and a 20% improvement in order fulfillment speed.

Data Analyst

Apex Analytics Inc.
March 2019 - March 2020
  • Developed a reporting system that increased data accuracy by 25% and reduced reporting times by 15%.
  • Collaborated with cross-functional teams to implement process improvements, resulting in a 10% decrease in project timelines.
  • Led a CRM system project, achieving a 20% increase in sales and a 15% improvement in customer satisfaction.

Skills

  • User Engagement
  • Training
  • Business Analysis
  • Project Design
  • Application Architecture
  • Enterprise RDBMS
  • Unit Testing
  • Test Planning
  • COBIT Framework
  • Problem Management
  • System Quality Assurance
  • Ideation
  • IT Support
  • Project Portfolio Management
  • Project Scheduling
  • Technology Stack
  • Vendor Management
  • Module Testing
  • Defect Tracking
  • IT Audit Processes
  • Software Security Principles
  • Implementation
  • Business Process Reengineering
  • Project Scope Management
  • Quality Assurance
  • SQL
  • SLA Management
  • Integration Testing
  • ITIL Framework
  • Change Management
  • Software Security Practises

Education

Bachelor of Science - Business Analytics, Information Systems

Massachusetts Institute of Technology

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Professional in Business Analysis (PMI-PBA)
  • Agile Analysis Certification (AAC)
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