• Rendered technical expertise in the establishment, monitoring, and tracking of Interdepartmental Service Agreements with State Agencies, enhancing fiscal accountability and cross-agency coordination.
• Implemented advanced budget monitoring and cost-forecasting techniques for the Plant budget, contributing to robust fiscal management and forecasting accuracy.
• Aided in shaping the Plant Business Plan, aligning financial strategy with operational requirements and broader organizational objectives.
• Devised internal procedures to ensure meticulous handling of planning and budget data, strengthening internal controls and data integrity.
• Identified and advised on areas for cost optimization, helping the organization harness opportunities for fiscal efficiency and expenditure reduction.
• Managed the Plant Asset Inventory Log, implementing a reliable tracking system that ensured asset accountability and financial transparency.
• Collaborated with program and project managers to develop and actualize the directorate’s budget, reinforcing financial planning best practices and resource allocation.

• Steered administrative processes, ensuring compliance with standardized company procedures for peak office performance.
• Handled high-volume incoming calls with professionalism, addressing queries and connecting stakeholders effectively.
• Optimized office efficiency through meticulous inventory management, maintaining sufficient and necessary stationery supplies.
• Executed full-cycle recruiting operations, from candidate sourcing to hiring, sustaining the company's staffing needs.
• Administered weekly payroll processing, applying acute attention to detail for accurate staff wage management.
• Maintained and updated critical databases, ensuring adherence to Data Protection Act guidelines for confidentiality.
• Organized and coordinated interviews, improving the recruitment workflow with confirmations via email.
• Facilitated office activities and employee event planning, fostering a cohesive and engaging work environment.

• Supported senior leadership through diligent administrative support, ensuring a smooth operational flow in the director's office.
• Managed meticulous record-keeping for accounting and payroll documents, streamlining financial operations.
• Coordinated staff meetings and documented minutes, contributing to effective team communication.
• Handled customer account management, augmenting client satisfaction through precise financial administration.

• Acted as an essential liaison, enlightening Medicare beneficiaries on their rights and responsibilities, aligning with patient advocacy and education principles crucial for a Hospital Administrator.
• Executed precise case review and quality assurance tasks according to CMS contracts, maintaining high standards of accuracy and timeliness critical to hospital operations.
• Streamlined review processes through a production system, identifying systemic issues, thereby enhancing the quality of patient care services.
• Facilitated strategic coordination with physician reviewers to optimize patient care decisions, demonstrating stellar cross-functional collaboration and leadership skills.
• Engaged in significant healthcare improvement projects, illustrating a proactive approach in enhancing hospital procedures and patient outcomes.

• Led a healthcare station, overseeing critical treatment procedures and inventory management, demonstrating proficiency in healthcare administration and compliance with state and federal regulations—key competencies for hospital administration.
• Provided comprehensive support to the medical director in patient care management, illustrating effective collaboration and strategic planning proficiency.
• Conducted thorough dosing record audits in partnership with the agency pharmacist, ensuring patient safety and adherence to medical protocols.
• Prepared comprehensive dosing reports and medical problem documentation, contributing to data-driven patient care and operational efficiency.

• Contributed to patient admission process and monitored vital signs, showcasing a strong foundation in patient care and education.
• Maintained meticulous patient records, a testament to strong organizational skills and attention to detail.
• Collaborated with healthcare teams to update patient conditions, reinforcing my communication ability and commitment to patient-centered care.

• Developed and provided leadership for the AutoVue Innova Blood Analysis system's major enhancements, resulting in the system architecture transformation and significantly optimizing performance.
• Expedited the delivery of vital product enhancements by 3 months, vastly enhancing client satisfaction and enabling early adoption of new features.
• Fostered increased collaboration between marketing and engineering teams, ensuring alignment of technical features with market needs.
• Delivered technical mentorship within Product Testing and Quality Assurance teams, solidifying product reliability and adherence to quality standards.

• Spearheaded the software subsystem development for high-speed digital printers and production scanners, enhancing system efficiency by 35%.
• Led the Digital Front End module for the NexPress 2100 family Color Printer, identifying cost-saving measures and achieving $1 million in savings for the client through project oversight and strategic planning.
• Successfully managed the SmartBoard Image Processing system's Job Ticketing Subsystem, implementing crucial enhancements that streamlined the entire system's processes.
• As a Project Lead, directed a team to produce Twain-compliant scanning and PDF document processing software, which interfaced seamlessly with Kodak’s high-speed printers.
• Coordinated the efforts of a development team to create a COM based Virtual Scanner Driver, providing uniform access to a variety of production scanners and improving system interoperability.

Engaged as an active contributor and Treasurer for the ACM Rochester NY Chapter, demonstrating ongoing professional development and community involvement in the field of computer science. Active participation in the IEEE Rochester NY Chapter, underscoring a consistent commitment to staying abreast of technological advancements and industry standards.

• Implemented high-impact engineering principles in an ISO-9001 organization, leading to significant enhancements in process control systems.
• Drove the development and testing of ABB MOD 300 Ethernet drivers and control firmware, managing a ten-member programming team to deliver robust networking capabilities.
• Curated and improved several communications interfaces for data transfer between process control systems and external host computers, improving efficiency and data integrity.
• Maintained and expanded the ABB MOD 300 Template Generator, enabling customers to effortlessly create and manage process databases, significantly improving the user experience.
• Mentored a team to design translation functions that successfully bridged data communication between legacy and modern process systems, ensuring seamless system upgrades.

• Provided cross-client technical consultancy and site supervision, enabling optimal utilization of software engineering resources and fostering professional growth.
• Contributed specialized expertise to notable clients like Eastman Kodak Company and Computer Consoles, Inc., establishing a track record for driving innovation within enterprise applications.

Conceived and delivered a comprehensive C# programming course for GE Consulting Services and the Greece Central School District Continuing Education Department, embodying a passion for knowledge-sharing and empowering software development excellence in professionals and students alike.

• Magnified market share by 40% through successfully penetrating three new international markets, skyrocketing annual revenue by 25% within the initial year.
• Masterminded a landmark contract with a Fortune 500 company, bolstering quarterly sales by 30% and reinforcing the company's industry standing.
• Conceived and executed a precise inbound marketing strategy, amplifying lead generation by 150% and enhancing the sales conversion rate by a substantial 20%.

• Crafted and deployed a strategic partnership model, which expanded referral business by 35% and improved brand recognition.
• Led the transition to a CRM platform, doubling sales forecasting precision and monitoring critical sales metrics to streamline operations.
• Launched a rigorous sales training curriculum, enhancing the sales team's skills and drove a 15% boost in average deal size alongside a 10% increase in customer retention.

• Shepherded a shift to consultative sales, inflating customer lifetime value by 50% and establishing the firm as an industry thought leader.
• Championed an interdepartmental endeavor to refine product feedback processes, culminating in 20% quicker market launches for new offerings.
• Embed data-driven decision-making in corporate strategy, yielding a 25% improvement in targeting precision and resource utilization.

• Successfully coordinated and managed projects, achieving a 10% boost in organizational productivity through meticulous planning and execution.
• Pioneered the adoption of a new office management system, enhancing operational efficiency and slashing administrative errors by a notable 20%.
• Furnished top-tier administrative support to senior executives, influencing a marked improvement in corporate performance metrics.
• Delivered superior customer service, recognized by a 5-point augmentation in customer satisfaction index.

• Effectuated a 15% surge in departmental productivity through adept task management and execution excellence.
• Exhibited proficiency in project management, routinely surpassed expectations with high-quality deliverables suited for executive-level review.
• Played a pivotal role in refining administrative processes, fostering an advanced document workflow system to elevate office productivity.

• Assisted with an array of administrative duties, significantly contributing to robust corporate operations.
• Demonstrated impeccable attention to detail, achieving a 25% reduction in administrative discrepancies.
• Supported management in strategic initiatives, positively echoing across the company's performance landscape.
• Designed and assembled impactful spreadsheets and presentations for stakeholder meetings, effectively communicating key insights to drive informed decision-making.

• Led UX design projects for key sectors, including insurance and energy, achieving a successful rollout of design guidelines across products globally.
• Engaged directly with clients to gather requirements, enhancing user satisfaction and project outcomes.
• Developed comprehensive design systems from micro-interactions to complete user journeys, significantly improving user experience.
• Facilitated creative workshops through illustrative storyboards to align stakeholders with the user-centered design process.

• Conducted ethnographic research and usability testing, providing insights that shaped the development of industry-first mobile services for an airline.
• Regularly communicated UX findings to senior management via detailed testing reports and user flow diagrams, driving strategic decisions.
• Collaborated closely with cross-disciplinary teams to design user-centric mobile experiences, ensuring seamless integration with the client's app ecosystem.

• Pioneered human-centered design approach across the organization, integrating user feedback to shape service design and digital health artifacts such as personas and journey maps.
• Created intuitive and accessible digital health solutions, analyzing user data to optimize product features and improve clinical outcomes.
• Directed the product development team, ensuring strategic alignment of the product vision with pipeline development and execution.

• Devised UX design strategies for high-profile clients, including a global pharmaceutical brand’s type 2 diabetes solutions, marrying user needs with healthcare innovation.
• Performed ethnographic and market research, influencing the development of next-generation virtual reality experiences.
• Collaborated with a major automotive client to envision future urban mobility solutions integrating IoT and cloud services, aligning with emerging global trends.

• Masterminded a comprehensive social media strategy, catering to a combined following of over 1.3M across multiple channels, and elevating brand presence.
• Cultivated strategic partnerships with influencers, boosting content visibility and securing $750K in new revenue through innovative cross-promotion initiatives.
• Devised compelling content highlighting underutilized products, successfully increasing customer retention and repeat purchases by an impressive 14%.
• Provided leadership and direction to a dedicated team, including an Associate Social Media Manager and Videographer, enhancing team productivity and content quality.

• Strategically spearheaded content creation across various platforms including YouTube, Instagram, Twitter, Facebook, and TikTok, amplifying brand narrative.
• Analyzed performance data to identify and double down on high-impact channels, achieving a noteworthy 37% increase in overall ROI.
• Translated user feedback from social media into actionable insights for the SEO team, guiding content creation to meet customer demands and preferences.
• Managed and allocated $500K for paid social campaigns, generating an impressive return of $1.7M in new business revenue.

• Jointly managed and expanded social media presence with effective content planning and scheduling on Facebook, driving user engagement.
• Innovatively grew platform reach by incorporating TikTok, YouTube, and Snapchat, staying ahead of social trends.
• Communicated key performance insights and SEO outcomes to the leadership team, implementing strategic enhancements to boost engagement by 31%.

• Planned and delivered engaging English lessons aligned with curriculum objectives, ensuring students' active participation and language skill development.
• Managed a diverse classroom environment, maintaining order and discipline to facilitate a supportive learning experience for students.
• Built collaborative relationships with staff and students to promote a cohesive and positive educational climate.
• Devised and implemented innovative lesson plans and activities that catered to individual learning styles and fostered English language proficiency.
• Monitored and evaluated pupil progress, providing constructive feedback and adapting teaching strategies to meet diverse student needs.
• Engaged in continuous professional development in educational technologies and integrated tools such as Microsoft Office and G Suite for Education into classroom activities.
• Contributed to extracurricular programs and school community events, enriching student life and school culture.

• Contributed positively to the school's enrichment programs, initiating and overseeing students' participation in English-focused extracurricular activities.
• Created a vibrant classroom environment that was conducive to learning and student engagement in English literature and language disciplines.
• Partnered with parents and colleagues to promote literacy and communication skills, facilitating regular dialogue through various channels such as home/school diaries.
• Assessed and reported on student progress with attention to detail and adherence to institutional standards.
• Managed classroom resources effectively, ensuring materials were available and well-maintained for optimal learning experiences.

• Supported lead English teachers in delivering an effective English curriculum, gaining valuable insights into classroom management and lesson planning.
• Assisted with the development of teaching materials that reinforced language skills and comprehension.
• Played a key role in monitoring student progress and contributing to a collaborative teaching environment.
• Provided additional support to students with social or emotional challenges, encouraging positive growth and academic achievement.

• Spearheaded financial operations, ensuring compliance with Canadian and United States GAAP, for a global mining leader with over US$2 billion in revenues.
• Authored and refined quarterly and annual financial statements along with detailed Management’s Discussion & Analysis, enhancing transparency and stakeholder confidence.
• Designed hedge accounting processes for commodities and derivatives in adherence to CICA Section 3865, overseeing 24 contracts valued at $400 million.
• Responded strategically to SEC inquiries, bolstering report credibility and minimizing compliance concerns.
• Implemented in-house asset impairment reviews to retain expertise and achieve cost savings.
• Mentored a finance team recognized for their excellence in timely regulatory submissions, matching the BMC's requirement for punctual financial reporting.
• Collaborated with the Mining Industry Working Group to develop influential policy papers.
• Led the creation of a comprehensive accounting policy manual, requiring minimal edits and endorsed by peers and auditors for its thoroughness and clarity.

• Devised Sarbanes-Oxley compliance strategies, leading to a more efficient audit methodology and enabling on-time corporate reporting, resonating with the BMC's emphasis on accuracy and timeliness.
• Instigated the development of Enterprise Wide Controls, ensuring ongoing sustainability of internal controls and compliance with Section 404.
• Acted as Team Lead across borders, documenting critical processes, testing internal controls, and providing recommendations to mitigate risks, thereby ensuring adherence to financial standards and principles.

• Reengineered financial reporting processes, slashing reporting times dramatically from 6 weeks to 2 days, surpassing the BMC goal for expeditious financial report submissions.
• Championed and led a Continuous Improvement Committee, achieving a 90% reduction in project-related errors, a testament to an unwavering commitment to precision and excellence.
• Managed cross-functional teams to resolve critical data discrepancies during a significant system transition, safeguarding millions in assets.

• Managed the closure of year-end financials in a stringent 2-week period during major systems transition, demonstrating the capacity for meeting critical deadlines and ensuring accurate financial submissions.

• Drove the adoption and application of Hyperion Enterprise software, cutting reporting time by over 55%, showcasing aptitude for leveraging technology to enhance efficiency—a key requirement for the Senior Accountant role.
• Optimized complex consolidation processes, amplifying precision and staff productivity, reflecting the value of continuous improvement and learning.

• Integrated advanced cost-accounting systems with production operations, ensuring near-perfect accuracy in product cost and materials usage—a crucial aspect of financial management and reporting.

• Restructured accounting operations, cutting costs by $80,000 and fostering an environment conducive to high employee satisfaction and operational efficiency—aligning with the Senior Accountant role's focus on financial management and process optimization.

• Delivered comprehensive accounting services for SMEs, tailoring financial strategies to client-specific needs and driving improved business outcomes.
• Expertly prepared and filed complex income tax returns for a diverse clientele, including individuals, partnerships, and corporate entities, ensuring accuracy and compliance.
• Managed payroll, franchise, and other tax reporting obligations with an impeccable record of meeting stringent deadlines.

• Led comprehensive GL account setup and configuration, field status group customization, and tax configuration across various FI modules, ensuring robust financial structure alignment.
• Conducted meticulous testing across PO/Goods Receipt/Invoice Receipt workflows, and spearheaded Accounts Payable processes, enhancing payment efficiency and accuracy.
• Pioneer in designing S&U Tax, VAT, and withholding tax configurations for multi-national operations, significantly improving tax compliance and operational efficiency.
• Formulated and implemented tax determination models in MM and SD, automating tax processes and minimizing manual interventions for purchase and sales tax calculations.
• Developed extensive user training materials and facilitated training sessions to empower users with necessary SAP skills, driving user adoption and system proficiency.

• Instrumental in delivering SAP projects for Exxon Mobil's Upstream, Downstream, and Chemical Business Areas during critical merger and expansion phases.
• Exhibited leadership as the FI-Tax Process Team Lead in numerous enhancement and support projects, optimizing tax processes and ensuring SAP system integrity during upgrades.
• Masterly designed ERP structures and financial settings, implemented DART support for tax audits, and forged strong links between FI and Tax modules, reinforcing accurate financial and tax reporting.
• Spearheaded strategic tax initiatives using Taxware, successfully automating US tax code determination and addressing intricate VAT issues across global operations.
• Demonstrated exceptional capability in managing integration for Purchase-to-Pay and Order-to-Cash business processes, ensuring seamless operations across the enterprise.

• Achieved excellence in SAP FI configuration, establishing robust financial controls, reporting mechanisms, and tax setups that enhanced financial transparency and compliance.
• Seamlessly integrated Vertex TDM into SAP, enabling precise tax rule application and database maintenance, improving tax reconciliation and reporting accuracy.
• Played a key role in developing specialized SAP reports for both federal and state income tax reporting, including crafting state income tax apportionment strategies that resulted in significant tax savings.
• Led end-user training, providing hands-on support and guidance, and effectively transitioning legacy systems to the SAP environment.

• Directed federal tax compliance, streamlining tax accrual processes and achieving a 25% efficiency gain through the implementation of advanced automation techniques.
• Conducted forward-looking tax forecasting to inform the corporate three-year financial plan, ensuring strategic fiscal planning and management.
• Successfully lead tax planning projects, generating over $1 million in R&D credit and securing multi-million-dollar tax savings through diligent financial analysis and planning initiatives.
• Managed comprehensive financial and tax report preparations, laying the groundwork for rigorous tax audits and strategic decision-making.

• Orchestrated the consolidation and presentation of a $600 million operating budget, aligning financial activities with corporate objectives and fostering stakeholder confidence.
• Contributed to the creation of a three-year financial plan alongside Corporate Planning and Operations teams, demonstrating strategic financial acumen.
• Developed and implemented the company's inaugural short-term cash flow forecast model, earning accolades for optimizing working capital and enhancing financial stability.
• Efficiently conducted month-end GL closing processes, ensuring accurate and timely financial reporting.

• Played a pivotal role in consolidating and reporting on DC&N financial results and spearheaded comprehensive variance analysis for insightful business decision-making.
• Led the implementation and administration of EXPRESS financial database, bolstering reporting capabilities and data integrity.
• Facilitated in-depth investment analysis and R&D tracking, displaying a keen acumen for fiscal management and strategic analysis.