Trying to find a job in NYC? Start with a strong resume! Here's how to make your past job descriptions pop and impress hiring managers.
Make Job Descriptions Attention-Grabbing
Highlight your achievements and specific tasks. Use action verbs and show results. Here's how to do it:
- Network Technician:
-
Original: Installed and configured 1000+ switches, firewalls, and servers.
Improved: Installed and configured over 1000 network devices, optimizing connectivity for 500+ users.
-
Original: Provided technical support to end-users for network-related issues.
Improved: Resolved 200+ user network issues monthly, achieving a 95% satisfaction rate.
-
Original: Created and maintained documents, such as network diagrams, configurations, and user guides.
Improved: Developed and updated network documentation, including 50+ network diagrams and user guides, ensuring up-to-date information for the IT team.
-
Original: Diagnosed and troubleshot network connectivity issues, performance problems, and potential security breaches.
Improved: Diagnosed and fixed connectivity issues, reducing network downtime by 30%.
- Help Desk Support Technician:
-
Original: Assisted customers by promptly and effectively addressing their technical inquiries through phone, email, and online chat.
Improved: Answered 100+ technical inquiries daily, resolving issues within an average of 10 minutes.
-
Original: Maintained high-quality service standards by promptly responding to service requests.
Improved: Maintained a response rate of under 5 minutes for 95% of service requests.
-
Original: Demonstrated adept troubleshooting abilities, efficiently resolving computer hardware and software issues.
Improved: Resolved 300+ hardware problems and 200+ software issues per month.
Show Your Motivation
Link past roles to your current job search. Explain why you want to advance. Show your readiness for the next step.
Highlight Certifications and Skills
- Relevant Certifications:
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
- Juniper Networks Certified Specialist (JNCIS)
- Showcase Key Skills:
- Network Configuration
- Troubleshooting
- Cisco or Juniper Hardware Experience
- TCP/IP, DHCP, DNS Protocols
Education and Hands-On Experience
Mention your education and any hands-on networking experience. Highlight relevant coursework and projects:
- Examples:
- Bachelor’s Degree in Information Technology or Computer Science
- Lab Projects on Network Setup and Troubleshooting
- Internships focusing on Network Engineering
How to Structure Your Resume
- Resume Format: Use a hybrid layout. Highlight work experience and skills.
- Header Section: Include your name, phone number, email, LinkedIn profile, and relevant certifications.
- Summary: Write a brief summary focused on your experience, key skills, and career goals.
Example:
“Certified Network Specialist with 3+ years of experience in network management and technical support. Proficient in configuring and troubleshooting network devices. Achieved a 30% reduction in network downtime.”
- Work Experience: List past jobs with improved descriptions using the STAR method (Situation, Task, Action, Result).
- Education: List your degree, graduation date, honors, or relevant coursework. Recent graduates should place education above work experience.
- Skills: List relevant skills in categories such as: Networking protocols and hardware, Troubleshooting tools, Security measures.
Final Tips
- Be Specific: Use numbers and specific achievements.
- Avoid Buzzwords: Focus on specific contributions and results.
- Tailor Your Resume: Match the job description. Highlight relevant skills and experiences.
A well-organized resume shows what you can do, making you stand out. Keep updating your resume and stay current with industry trends. Good luck with your job search in NYC!