Mid-level Customer Service Representative - Full-Time
Mohawk Industries
Mid-level
$40.5k - $53.2k YEARLY
Sarasota, FL, US
Posted 4 weeks ago
Job summary
Join Mohawk Industries' Dal-Tile team as a Customer Service Representative, where you'll ensure seamless support for our customers. Lead customer account management and assist with order processing for lasting client satisfaction. Enjoy a competitive salary and an inclusive environment that champions career growth and creativity. Apply now to be part of a supportive team committed to your success!
Role details
- Role
- Full-time
- Industry
- Manufacturing And Production
- Employment
- Full Time
- Experience
- 3 Years +
- Education
- High School Diploma
Responsibilities
- provides customer account management
- order entry and inquiry
- offers product information and order status
- processes faxes and prepares reports
- interfaces with internal teams to address customer inquiries and order issues
- participates in special projects and performs additional duties
Requirements
- high school diploma or GED
- 3+ years call center or customer service experience
- preferred textile industry knowledge
Benefits
- competitive salary
- comprehensive benefits package
- company match on 401k
- employee purchase discount
- tuition reimbursement
Key skills
Customer Service
Call Center
Communication
Organization
Problem-solving
Interpersonal Skills
Word
Excel
Multi-tasking
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- Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal\-Tile, a subsidiary of Mohawk Industries.
- • Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply.
Our close\-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family\-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal\-Tile.
Dal\-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk\-in customers, answering customer inquiries, provide samples and complete sales transactions.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
Major Function and Scope
Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
Responsible for keying in orders, processing faxes and preparation of reports.
Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Participates in special projects and performs additional duties as required.
Experience and Knowledge Required
High School Diploma or GED equivalency required.
3\+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.
Competencies
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem\-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail oriented with the ability to multi\-task, manage priorities and manage time effectively. Ability to work in a fast\-paced environment.
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15\-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal\-Tile is a proud supporter of our U.S. military, veterans and their families \
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.