Manager of Customer Research & Experience Analytics - Toronto - $110-120K
OCS Ontario Cannabis Store
Manager
Not specified
Toronto, ON, CA
Posted 3 days ago
Job summary
Join OCS's Customer Research and Experience Analytics team, where you'll lead analysts to enhance user experience and performance in both B2B and B2C channels. You'll oversee UX research and performance analytics, applying your insights to impact strategic decisions in the cannabis industry. With a strong focus on customer satisfaction, OCS is offering a dynamic role that promotes continuous learning and leadership development. Apply now for a fantastic growth opportunity in a groundbreaking industry!
Role details
- Role
- Full-time
- Industry
- Government
- Employment
- Fulltime
- Experience
- 3 Years +
- Education
- Post-secondary Education
Responsibilities
- Develop and lead a CX data strategy
- Define KPIs and implement data collection processes
- Analyze customer feedback and behavior
- Use customer segmentation for insights
- Oversee UX research and manage usability testing
- Create dashboards and reports for stakeholders
- Report on retail and eCommerce KPIs
- Prepare business requirements and project plans
- Build and manage CX reporting strategy
- Align analytics initiatives with business goals
- Promote team development and learning
Requirements
- Completion of post-secondary education in a related area of study
- 3+ years of experience at a leadership level in analytics and research
- Experience within the public sector or retail is preferred
- Strong leadership and analytical skills
- Exceptional verbal and written communication skills
Key skills
Microsoft Power Bi
Sql
Microsoft Excel
Ux Research
Data Analysis
Customer Experience
Dashboard Creation
Leadership
Communication
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