Manager of HR Operations

Loram

Mid-level $101.1k - $126.5k YEARLY Remote

Posted 1 month ago

Tailor Resume
Job summary

The Manager of HR Operations will lead the HR Service Center, acting as the first point of contact for employees and ensuring efficient HR support. They will design and manage recognition programs and employee events to enhance company culture and engagement. The role requires strong project management skills and at least 5 years of HR experience, including leadership responsibilities.

Role details
Role
Full-time
Industry
Human Resources
Employment
Full Time
Experience
5 Years +
Education
BA/BS In Human Resources
Responsibilities
  • Lead and manage the HR Service Center
  • Develop and implement processes for efficiency
  • Oversee HR representatives and service delivery
  • Design and manage employee recognition programs
  • Plan and execute company-wide employee events
Requirements
  • 5+ years HR Service Center experience
  • 3+ years in a leadership role
  • 5+ years event management experience
  • 3+ years supervisory experience
Benefits
  • medical insurance
  • dental insurance
  • vision insurance
  • health savings account
  • flexible spending account
  • wellness programs
  • life and AD&D insurance
  • short-term and long-term disability coverage
  • 401(k) retirement plan with employer match
  • tuition reimbursement
Key skills
Hr Service Center Event Management Budget Management Project Management Leadership Communication Problem-solving Organizational Skills Creativity Discretion
Full job description
    Job Title: Manager HR Operations
    FLSA Status: Exempt
    Department: Human Resources
    Reports to: Director Total Rewards
    Flex Work Eligible! This position qualifies for the Flexible Work Policy. Employees receive 75 workdays annually to work remote! The initial amount of days is prorated for the first year based on start date.
    GENERAL DESCRIPTION / PURPOSE:
    The Manager, HR Operations will lead the HR Service Center as the first point of contact for employees, ensuring efficient and responsive HR support. This role is responsible for designing, implementing, and managing the Service Center to provide seamless HR assistance while also driving programs that enhance employee engagement, recognize achievements, and foster a positive organizational culture. Additionally, this individual will spearhead initiatives that celebrate employee contributions, milestones, and successes, while overseeing events that promote collaboration, morale, and team building across departments and business units.
    ESSENTIAL JOB FUNCTIONS:
    HR Service Center Leadership:
    Lead and manage the HR Service Center as the first point of contact for employees, ensuring timely and effective HR support.
     Develop and implement processes to enhance the efficiency and responsiveness of the Service Center.
    Oversee a team of HR representatives, providing guidance, training, and support to ensure high-quality service delivery.
     Handle and oversee administrative HR tasks, including managing employee records, processing HR transactions, assist with maintaining HR systems, and ensuring compliance with company policies and procedures.
    Monitor and analyze HR inquiries to identify trends, improve processes, and enhance the employee experience.
     Collaborate with HR Business Partners and leadership to develop knowledge resources, FAQs, and self-service tools for employees to enhance the employee experience.
    Stay informed on best practices and industry trends to continuously improve HR service delivery and engagement initiatives.
    Employee Recognition Programs:
     Design, implement, and manage employee recognition programs that highlight achievements, milestones, and contributions.
    Oversee service awards, peer recognition initiatives, and performance-based recognition programs.
     Partner with leadership to align recognition programs with organizational goals and values.
    Track and assess the effectiveness of recognition initiatives and continuously optimize them.
    Employee Events & Engagement:
     Plan and execute company-wide employee events that foster engagement, collaboration, and a positive workplace culture.
    Develop and manage a comprehensive calendar of employee events (e.g., company-wide meetings, team-building activities, holiday parties, recognition ceremonies).
     Source and manage external vendors (e.g., event planners, catering services, entertainment providers) to deliver high-quality events.
    Coordinate logistics, including venue selection, catering, entertainment, and communications for all internal employee and company events. Ensure all events align with the company's values, mission, and branding guidelines.
     Work with internal stakeholders to ensure events align with business objectives and employee needs.
    Develop creative and inclusive engagement strategies to strengthen workplace morale.
     Analyze employee feedback and event participation metrics to refine programs and ensure effectiveness.
    Other duties and projects as assigned.
    REQUIRED QUALIFICATIONS
    Education BA/BS or equivalent in Human Resources or Business Administration
    Experience
     5+ years HR Service Center experience, including 3+ years in a leadership role
    5+ years event management/employee recognition experience
     3+ years supervisory experience
    Knowledge, Skills, and Abilities
    Strong project management/organizational skills
     Effective leadership and collaboration; passionate about workplace culture and engagement
    Excellent interpersonal, verbal, and written communication skills across various audiences
     Budget management and cost control experience
    Creative thinking and strong problem-solving skills
     Ability to manage multiple projects/deadlines in a fast-paced environment
    Proficient in event management software/tools
     Proven ability to influence and engage at all levels
    High level of discretion, tact, diplomacy, and professionalism
     Able to work independently with minimal supervision
    Detail-oriented self-starter with critical thinking skills; can prioritize and work both independently and on a team
    Preferred Qualifications, Licenses/Certifications
     HR certification (e.g. SHRM-CP, SHRM-SCP) and Event Planning
    Experience creating digital recognition or virtual engagement programs
     Experience in fast-paced environments
    Knowledge of or ability to learn railroads, transportation, heavy construction, or similar fields
    WORKING CONDITIONS
    The physical demands described here are representative of those required to perform this role. Reasonable accommodations may be made for individuals with disabilities.
     Office work: sitting, walking, using phone and computer
    May lift up to 25 lbs occasionally
     5% or less travel
    Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
    Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
    Starting pay: $101,100
  • • $126,450
    • Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
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