Guest Services Associate

Candlelight Inn & Suites

Entry-level nan - nan hourly McAlester, OK, US

Posted 2 weeks ago

Tailor Resume
Job summary

Join the Candlelight Inn & Suites as a guest services associate where your primary responsibilities include processing check-ins and check-outs, resolving guest inquiries, and maintaining a clean lobby. This entry-level role requires strong communication and organization skills. Full-time and part-time options available.

Role details
Role
Full-time, Part-time
Industry
Hospitality And Tourism
Employment
Parttime, Fulltime
Responsibilities
  • Process all guest check-ins and check-outs
  • Resolve guest inquiries and concerns
  • Coordinate with housekeeping for room readiness
  • Maintain cleanliness in the lobby and work area
  • Balance cashier reports and handle cash transactions
Benefits
  • Employee discount
Key skills
Cash Handling Guest Service Computer Skills Communication Organization Cleaning Problem Solving
Full job description
    Process all guest check\-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as cash, checks, direct billing, debit, or credit. Process all check\-outs.
     Resolve any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
    Coordinate with Housekeeping to track readiness of rooms for check\-in.
     Inform guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
    Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
     Keep the lobby, and work area clean.
    Do all the clerical work necessary to maintain the easy flow of duties.
     Night auditing includes checking and balancing hotel and restaurant accounting numbers. Job and Duties are not limited to this description and will be discussed during interview.
    Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
     Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
    Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
     Comply with quality assurance expectations and standards.
    Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance.
     Perform other reasonable job duties as requested by Supervisors.
    Job Types: Full\-time, Part\-time
    Job Types: Full\-time, Part\-time
    Pay: $\. per hour
    Benefits:
    Employee discount
    Schedule:
     hour shift
    Holidays
     Overnight shift
    Weekends as needed
    Ability to Commute:
     McAlester, OK (Required)
    Work Location: In person