Mid-Level IT Support Specialist

Dhara Consulting Group

Mid-level $90.0k - $100.0k YEARLY Fort Carson, CO, US

Posted 3 weeks ago

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Job summary

This mid-level IT Support position at Dhara Consulting Group involves providing technical assistance and support for the Fort Carson Army Enterprise Data Center. The role requires a minimum of 3 years of experience in system administration and data center support, along with IAT Level II certification. Candidates will be involved in troubleshooting, equipment installation, and updating data center records.

Role details
Role
Full-time
Industry
Information Technology
Employment
Full Time
Experience
3 Years +
Education
Iat Level Ii Certification
Responsibilities
  • support the fort carson army enterprise data center
  • aid customers to resolve hardware, software, and general IT issues
  • provide technical assistance to customers
  • perform diagnostics, troubleshooting, and decommissioning of equipment
  • support the change management process
  • maintain high physical security standards
Requirements
  • minimum of 3 years system administration and/or data center support services and support experience
  • IAT Level II certification
  • active/recent U.S. government security clearance
  • windows server operating system training within 6 months of hire
Benefits
  • no traveling
  • $90,000 - $100,000 salary
Key skills
System Administration Data Center Support Troubleshooting Windows Server Operating System Network Management Equipment Installation
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On-site Mid Level Full-time
Full job description
    Today
    Secret
    Mid Level Career (\+ yrs experience)
    $, \
  • • $,
    • No Traveling
    IT \
  • • Support
    • Fort Carson, CO (ON\-SITE/OFFICE)
    Required:

    Minimum of years System Administration and/or Data Center support services and support experience.
     IAT Level II certification
    Active/recent U.S. government security clearance.
     Windows Server Operating System training within months of hire
    APMS and training through APMS within months of hire

    Desired:

    Windows Server Operating System Training

    Job Description:


    The Candidate shall support the Fort Carson (FC) Army Enterprise Data Center (AEDC). The Candidate shall aid customers to resolve, hardware, software and general IT issues including working on complex IT systems and applications.


    The Candidate shall have experience working in a Data Center environment, familiarity with security and data center management procedures, an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the supervision of the Data Center Manager. The Candidate shall utilize tickets in resolving every assigned task to support the daily running of the data center. Additionally, the Candidate shall:


    Provide technical assistance to customers in the process of preparing, installing,
     performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
    Provides troubleshooting on the network through fundamental understanding of the
     functions of, and interactions between network, storage, and server equipment.
    Provide administrative touch labor to customers as stipulated in Service Level
     Agreements (SLA).
    Update data center Standard Operating Procedures (SOP).
     Provide support in documenting changes and updating rack elevation diagrams, floor
    plans, and data center records (to include information on cooling, space, and power).
     Support the change management process, provide Subject Matter Expert (SME) input,
    and execute changes as approved by the change management board.
     Provide routine inspection of the data center to improve and maintain high physical
    security standards.
     Make updates to data center records on the data center SharePoint site as needed.
    Utilize Army Portfolio Management Solution (APMS) in making necessary changes to
     reflect the current state of the RNEC’s IT investments, IT capabilities, and IT systems used for managing mission\-critical, mission\-essential, and mission support systems.
    Perform routine inventories as directed by data center manager to ensure proper
     accountability of data center assets.
    Install, configure, troubleshoot, and maintain equipment and software, such as servers,
     storage devices, and peripheral equipment, etc.
    Resolve an approximate average of tickets a month.
     Assist in capturing and documenting LNEC data center records on the RNEC data center
    SharePoint site.
     Assist in the routine basic cleaning of the data center.
    GROUP ID: RTXdded