Customer Service Specialist - Petersfield £26-30K

SMI

Entry-level Not specified Remote

Posted 3 days ago

Job summary

Join SMI's customer service team delivering top-notch support to customers! You'll lead order processing and customer communications using skills like administration and CRM for outstanding service. SMI's a family-run company offering a collaborative atmosphere with perks like a bonus scheme and extra leave after 3 years. Apply now for a chance to grow in a supportive environment with fun activities and a friendly team.

Role details
Role
Full-time
Industry
Customer Service And Support
Employment
Fulltime
Experience
1 Years +
Responsibilities
  • communicating with customers via telephone and email to process new orders
  • updating customers on outstanding orders
  • proactively contacting customers regarding product shortages
  • liaising with other departments to ensure orders are processed
  • managing own customer accounts
  • attending internal service meetings
  • maintaining accurate CRM records and online catalogues
Requirements
  • minimum of 1 year of customer service experience
  • strong administration skills
  • proficiency in Outlook for email communication
  • excellent communication skills
  • personable, professional outlook
Benefits
  • salary of £26,000 - £30,000
  • entry into Growth by Sharing bonus scheme after probation
  • 25 days annual leave plus bank holidays, increasing after 3 years
  • perks including wellbeing activities and company events
  • 1 day WFH each week
  • Friday 4pm finish
Key skills
Customer Service Administration Outlook Communication Crm
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Generate Cover Letter Apply on Uk
    Our Customer Service team is growing and we are seeking a new Customer Service Specialist to deliver exceptional support to our customers.
    This is a full\-time, permanent opportunity based at our modern Petersfield head office.
    What will I be doing?
    As a Customer Service Specialist you will play a pivotal role in ensuring our customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:
    Communicating with customers via telephone and email to process new orders, providing lead times and delivery information
     Updating customers on outstanding orders
    Proactively contact customers regarding product shortages and confidently offering alternatives
     Liaising with other departments, including distribution, to ensure orders are correctly processed
    Managing your own customer accounts and attending internal service meetings
     Communicate lead times on back orders to customers and/or Account Managers
    Maintain accurate CRM records and online catalogues, working closely with the sale team to ensure opportunities are captured and handed over for follow\-up
    What do I need?
    To become a Customer Service Specialist with SMI you will need:
     A minimum of 1 year of customer service experience
    Strong administration skills
     Proficiency in Outlook for email communication
    Excellent communication skills
     A personable, professional outlook
    Why join SMI?
    SMI is an employee\-focused company with a strong family\-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.
    By joining SMI, you will receive:
    A salary of £26,000 \
  • • £30,000
    •  Entry into our Growth by Sharing bonus scheme following probation
    25 days annual leave plus bank holidays, increasing after 3 years of service
     Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
    1 day WFH each week
     Friday 4pm finish
    How do I apply?
    To become a Customer Service Specialist with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with the Team at [email protected]

    SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.