Contract Liaison Officer

Job summary

The Contract Liaison Officer at Novus Property Solutions is responsible for ensuring effective communication between customers and site teams while working on social housing refurbishment projects. The role requires at least two years of experience in a customer-facing environment, strong problem-solving skills, and proficiency in IT. This contract position offers a competitive salary and various benefits.

Role details

Role

Contract

Industry

Construction And Extraction

Employment

Fulltime

Experience

2 Years +

Responsibilities

• supporting site or contract liaison between customers, clients, and the community
• managing social value and customer service
• leading on delivering added value commitments
• dealing with inquiries and issues from site teams and subcontractors
• establishing effective communication systems
• coordinating distribution of information on works and contracts
• carrying out face-to-face site visits
• resolving complaints positively
• initiating technical instructions and site notes
• identifying case studies demonstrating customer service impact
• promoting good news stories with marketing

Requirements

• previous working experience as a Contract/Resident/Tenant Liaison Officer
• working in a face-to-face customer service environment
• full UK Driving Licence
• DBS check

Benefits

• attractive salary
• 27 days holidays and bank holiday options
• company pension scheme up to 7.5%
• car allowance or fleet van
• discounted healthcare scheme
• high street and lifestyle discounts
• a day paid volunteering per year
• length of service awards

Key skills

Full job description

Contract Liaison Officer
Based: Leighton Buzzard office working on Site around Welwyn and Hatfield\
• • Typically working 37\.5 hours per weeks Monday to Friday
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.
Your experience in a customer\-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned refurbishment works including Kitchen \& Bathroom replacements, windows, doors and reroofing schemes
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
Whats in it for you?
Attractive salary \& benefits to suit you
27 Days Hols \& BH option to buy or sell holidays
Company pension scheme up to 7\.5%
Car Allowance or Fleet Van
We also offer a; Discounted Healthcare Scheme, High street \& lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
An outline of your responsibilityContract Liaison Officers
Responsible for supporting site or contract with liaison between customers, clients and wider community
Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the extra mile
Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
Dealing with enquiries/issues relating to varying works delivered by our site teams and sub\-contractors. You will act as the voice and face at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
Carry out face to face site visits with client and customers
Dealing with complaints and resolving concerns in a positive manner
Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
About you

Previous working experience as a Contract/Resident/Tenant Liaison Office working on Tenanted refurbishment works such as Kitchen and Bathroom replacements or within Social Housing preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check.
A little bit about us
Novus Property Solutions is a dynamic, award\-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family\-owned business with a rich 127\-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award\-winning Property Maintenance company in this, or another role.