Entry-level Product Specialist - RONA

RONA

Entry-level Not specified Victoria, BC, CA

Posted 3 days ago

Job summary

Join RONA's team as a product specialist, where you'll help customers find the best product choices every day. Lead customer service initiatives using your excellent communication and analytical skills for top-notch service. Enjoy a working environment focused on inclusivity, teamwork, and ongoing training. Apply now for great growth opportunities in a supportive company that values your ideas!

Role details
Role
Full-time
Industry
Retail And Sales
Employment
Fulltime
Experience
1 Years +
Responsibilities
  • Serve as the store expert by providing detailed product information to both customers and other RONA associates
  • Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs
  • Keep shelves stocked and merchandise correctly displayed
  • Prepare weekly flyer
  • Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
  • Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise
  • Other related tasks to ensure the store runs smoothly
Requirements
  • Experience in a similar role
  • Excellent customer service skills
  • Strong analytical skills
Benefits
  • An inclusive and safe working environment
  • Promotion of work-life balance
  • Exclusive employee discounts
  • Benefits: insurance (certain conditions apply), annual salary review, etc.
  • Opportunities for advancement within the company
  • An employer that’s involved in the community
  • Teamwork and ongoing training
  • A comprehensive training program for all new hires
  • A student incentive program
  • And much more!
Key skills
Customer Service Analytical Skills
🎯 Beat 99% of ATS Systems
90%

⚠️ Only 15% of resumes pass ATS
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✓ Skills Match: 92%
✓ Experience: ??%
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Generate Cover Letter Apply on Ca
    At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

    We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA\+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

    You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

    So, if you’re looking to do what you love, we could be a perfect match.

    By joining the RONA family, you’ll enjoy many benefits, such as:
    An inclusive and safe working environment
     Promotion of work\-life balance
    Exclusive employee discounts
     Benefits: insurance (certain conditions apply), annual salary review, etc.
    Opportunities for advancement within the company
     An employer that’s involved in the community
    Teamwork and ongoing training
     A comprehensive training program for all new hires
    A student incentive program
     And much more!

    Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona customers and achieving our sales objectives, while growing in an environment where your analytical mind will be valued.

    Your role:
    ==============
    Serve as the store expert by providing detailed product information to both customers and other RONA associates
     Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs
    Keep shelves stocked and merchandise correctly displayed
     Prepare weekly flyer
    Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
     Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise
    Other related tasks to ensure the store runs smoothly

    What we're looking for:
    ===========================
     Experience in a similar role
    Excellent customer service skills
     Strong analytical skills

    RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.