Customer Service Agent - Full Time - Canada

Voysus CE Inc

Entry-level Not specified Scarborough, ON, CA

Posted 4 weeks ago

Job summary

Join Voysus' customer engagement team building outstanding communication skills. You'll support technicians by notifying customers of any delays and providing updates via real-time info. We're a supportive platform aimed at helping you grow, with training and real-world experiences. Apply now and take your first steps into customer service with us!

Role details
Role
Full-time
Industry
Customer Service And Support
Employment
Fulltime
Experience
1 Years +
Responsibilities
  • Confirm technician status and estimate of delay
  • Call affected customers to inform them of the delay and offer support/rescheduling if needed
  • Record call details, outcomes, and next steps in the CRM system
  • Communicate with dispatch and technicians when necessary
  • Maintain professionalism and a customer-first approach on every call
Requirements
  • At least 1 year of Call Centre experience (preferred)
  • Excellent communication and active listening skills
  • Proven ability to meet or exceed performance targets
  • Ability to work in a fast-paced, team-based environment
  • A desire to learn, grow, and build your professional skill set
Benefits
  • Work with a supportive team and strong leadership
  • Get real-time training and feedback to grow your career
  • Opportunities to move into sales, tech support, or leadership roles
  • Gain valuable, transferable skills for your long-term career goals
Key skills
Customer Service Communication Active Listening Call Centre Crm Teamwork Problem Solving
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    About Voysus
    At Voysus, we’re more than just a call center \
  • • we’re a customer engagement platform built to deliver high\-performance solutions across voice, digital, and omnichannel platforms. We partner with leading brands to meet their customer service goals, and we’re proud to represent Reliance Home Comfort for this role.
    • We understand that everyone has a dream career \
  • • and the path often starts with the right foundation. Voysus is that platform. We provide the training, tools, and real\-world experience you need to grow your communication, customer service, and sales skills. Whether you're just starting out or looking to sharpen your abilities, we’ll help you build your next best skill set.
    • If you're energetic, enjoy speaking with people, and thrive in a fast\-paced, team\-oriented environment, this opportunity could be the perfect fit.
    Job Overview
    We're hiring proactive Customer Service Agents to support technicians in the field by calling customers when delays arise. You’ll notify customers if a technician is running behind and provide them with updated ETAs using real\-time information from FSM systems.
    Key Responsibilities
    Confirm technician status and estimate of delay
     Call affected customers to inform them of the delay and offer support/rescheduling if needed
    Record call details, outcomes, and next steps in the CRM system
     Communicate with dispatch and technicians when necessary
    Maintain professionalism and a customer\-first approach on every call
    Work Schedule
    We operate 7 days a week to support field teams across Canada. Agents are assigned staggered weekly shifts for full coverage:
     Weekdays (Mon–Fri): 7:00 AM – 8:00 PM
    Weekends (Sat–Sun): 8:00 AM – 6:00 PM
     10\-13 hour shifts (4 days working \
  • • 3 days Off)
    • Required Tools \& Systems (provided with training)
    FSM Access (Field Service Management)
     CRM / Call Tracking System
    Access to filtered dashboards, customer records, technician status, and ETA data
    What We’re Looking For
     At least 1 year of Call Centre experience (preferred)
    Excellent communication and active listening skills
     Proven ability to meet or exceed performance targets
    Ability to work in a fast\-paced, team\-based environment
     A desire to learn, grow, and build your professional skill set
    Why Join Voysus?
    Work with a supportive team and strong leadership
     Get real\-time training and feedback to grow your career
    Opportunities to move into sales, tech support, or leadership roles
     Gain valuable, transferable skills for your long\-term career goals
    Ready to get started?
    Submit your resume to [email protected] by August 7th, 2025, and we’ll be in touch if you’re shortlisted.
    Job Type: Full\-time
    Pay: $17\.20 per hour
    Expected hours: 36 – 49 per week
    Schedule:
    10 hour shift
     12 hour shift
    Every Weekend
     Monday to Friday
    Work Location: In person
    Application deadline: 2025\-08\-07
    Expected start date: 2025\-08\-18