Booking Specialist - Remote

Mood Health

Entry-level $37.4k - $43.7k YEARLY Remote

Posted 1 day ago

Job summary

Join Mood Health's compassionate team as a Booking Specialist, where you'll play a vital role in connecting patients with mental health providers. Lead the booking process with empathy and organization, ensuring a supportive experience for every client. You're not just filling slots—you're changing lives by guiding patients through their care journey. Apply now for a rewarding opportunity in a mission-driven company dedicated to making mental health care accessible for everyone.

Role details
Role
Full-time
Industry
Healthcare And Medical
Employment
Full-time
Experience
1 Years +
Responsibilities
  • Be the first point of contact for patients
  • Support clients through intake and onboarding
  • Answer patient questions via phone, text, and email
  • Manage cancellations, reschedules, and follow-ups
  • Maintain accurate, confidential records
  • Collaborate with cross-functional teams
  • Hit booking targets to help more people
Requirements
  • Bilingual (Spanish)
  • 1–2 years of experience in medical, mental health, or customer-facing scheduling
  • Highly organized and detail-oriented
  • Understanding of HIPAA and dedication to patient privacy
  • Willingness to work weekends
Benefits
  • Competitive base salary
  • Potential for performance-based bonuses
  • Supportive, collaborative culture
Key skills
Bilingual Customer Service Scheduling Organization Communication Empathy Detail-oriented
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    About Mood Health
    =====================
    Mood Health is changing how people access mental health care. We believe that mental healthcare should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That's why we carefully hand\-select each provider to make sure every client is matched with the right person.
    Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection is behind everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—provide therapy and medication management in the comfort of home.
    About the Role
    ==================
    We're looking for a Booking Specialist who brings heart, energy, and hustle to the table. This isn't just about filling appointment slots—it's about being the warm, welcoming first step in someone's journey at Mood Health. You'll help patients by pairing them with the right provider, guiding them through the process with empathy, and making it all feel seamless.

    You'll work to meet booking targets, keep schedules flowing smoothly, build trust, solve problems, and be the friendly voice that helps someone say, "Yes, I'm ready to start care."

    What You'll Do
    ==================
    Connect \& Care: Be the first point of contact for patients, greeting them with compassion and confidence while helping them match with the right provider.
     Guide the Journey: Support clients through intake and onboarding by reviewing needs, insurance, scheduling availability—making the process easy and smooth.
    Communicate Clearly: Answer patient questions with empathy via phone, text, and email while making sure they know what to expect every step of the way.
     Maximize Access: Manage cancellations, reschedules, and follow\-ups to ensure patients don't miss out on the care they need and deserve.
    Keep Things Organized: Maintain accurate, confidential records (HIPAA compliance is non\-negotiable).
     Collaborate and Celebrate: Work with cross\-functional teams, share patient feedback and insights that help improve the whole care experience, and celebrate wins as a team when goals are met.
    Meet \& Exceed Goals: Hit booking targets—not just for the numbers, but because every booked appointment represents someone getting the help they need.
    What We're Looking For
    ==========================
     Bilingual (Spanish).
    1–2 years of experience in medical, mental health, or customer\-facing scheduling.
     A people\-first approach: you communicate with warmth, clarity, and empathy.
    Goal\-oriented and motivated: you enjoy meeting targets and know that efficiency \= more people helped.
     Highly organized and detail\-oriented, with the ability to thrive in a fast\-paced environment.
    Experience with scheduling systems (Zendesk a plus).
     Understanding of HIPAA and dedication to patient privacy.
    Willingness to work weekends.

    Why Join Mood
    =================
     Competitive base salary with the potential to earn generous performance\-based bonuses for meeting and exceeding goals.
    Be part of a mission\-driven company that's rewriting the playbook for mental healthcare.
     A supportive, collaborative culture where your work has a direct, meaningful impact on people's lives.
    At MOOD, we believe great care starts with a great team—and great teams are diverse. We're proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We're committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we're glad you're considering joining us.

    Need accommodations during your application or interview process? Just reach out—we've got you.