PC Support Technician - IT Specialist
Sarum
Mid-level
$41.6k - $45.8k YEARLY
Harrisburg, PA, US
Posted 1 week ago
Job summary
The PC Support Technician will provide technical support for hardware and software issues in an enterprise environment. Candidates should have at least 3 years of experience in installing and troubleshooting PC hardware/software in LAN/WAN settings. This position requires a valid Driver's License and entails both onsite and occasional travel for IT support across different districts.
Role details
- Role
- Full-time, Contract
- Industry
- Information Technology
- Employment
- Fulltime, Contract
- Experience
- 3 Years +
Responsibilities
- Monitor incident queues and assist customers
- Document issue resolution for other teams
- Monitor and report on PC issues and escalate if needed
- Lead product tests and trials
- Anticipate and resolve issues
- Identify and track issues, risks, and action items
Requirements
- Valid Driver's License
- 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
- 3+ years experience installing and supporting laptops/docking stations
- 3+ years experience installing and supporting multifunction print devices
- 3+ years experience with Remedy or similar ticketing system
- 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations)
- Ability to read and understand technical manuals and processes in English
- High performance in a fast-paced, multitasking environment
Benefits
- Paid time off
Key skills
Pc Support
Hardware Installation
Software Installation
Troubleshooting
Networking
Remedy
Windows
Cabling
Active Directory
Communication Skills
Attention To Detail
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Full job description
- Position: PC Support Technician
- • $22\.00 per hour Expected hours: 37\.5 per week
Location: Harrisburg, PA
Duration: 6\+ Months
Client needs candidate local to the Harrisburg, PA Area.
Need candidate’s physical Address.
Candidate should have a valid Driver's License and a personal vehicle, If needed, they should be able to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts if required.
Candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team located at The Riverfront Office Center (ROC), 1101 South Front Street, Harrisburg, PA 17104\.
\\\This position is 100% onsite. The individual in this position will pick up their commonwealth\-issued equipment from The ROC in Harrisburg and badging could very well be done during the first week too.\\\
Candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 7\. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand\-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast\-paced environment are also required. This team member will occasionally be required to travel to Driver and Photo License Centers providing IT support assistance with the possibility of assisting at other local facilities within the District 7 coverage area.
Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Effectively leads product tests and trials.
Identifies appropriate business examples to illustrate key concepts / features.
Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
Develops contingency plans as necessary.
Applies specific expertise to ensure that products meet defined customer objectives.
Anticipates and resolve issues specific to the team.
Determines time estimates and schedule for own work and resolve issues in a timely manner.
Identifies and tracks issues, risks and action items.
Required Skills and Experience
1\. Required: Valid Driver’s License
2\. Required: 3\+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
3\. Required: 3\+ years experience installing and supporting laptops/docking stations
4\. Required: 3\+ years experience installing and supporting multifunction print devices
5\. Required: 3\+ years experience with Remedy or similar ticketing system
6\. Required: 3\+ years experience with premise cabling (installing Cat5e/6 cable and terminations)
7\. Required: Possess the following core competencies: continuous attention to detail, high performance in a fast\-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
8\. Desired: Experience with Cisco VPN router installation and support
9\. Desired: Experience with Active Directory
10\. Desired: Experience with Hyena System Management Software
11\. Desired: Experience with Microsoft System Center Configuration Manager
12\. Desired: Experience creating process documentation (strong writing skills)
13\. Desired: Experience in project management
14\. Desired: Experience leading team deployments
.
Required/Desired Skills
Skill
Required / Desired
Amount
of Experience
Experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
Required
3
Years
Experience installing and supporting laptops/docking stations.
Required
3
Years
Experience installing and supporting multifunction print devices.
Required
3
Years
Experience with Remedy or similar ticketing system.
Required
3
Years
Experience with premise cabling (installing Cat5e/6 cable and terminations).
Required
3
Years
Valid Driver’s License
Required
Possess following core competencies: continuous attention to detail, high performance in a fast\-paced, multitasking environment,
Required
disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language.
Required
Experience with Cisco VPN router installation and support.
Desired
Experience with Active Directory.
Desired
Experience with Hyena System Management Software.
Desired
Experience with Microsoft System Center Configuration Manager.
Desired
Experience creating process documentation (strong writing skills).
Desired
Experience in project management.
Desired
Experience leading team deployments.
Desired
Job Types: Full\-time, Contract
Pay: $20\.00 \
Benefits:
Paid time off
Schedule:
Monday to Friday
Application Question(s):
Are you fine with the rate $22/hr with No Benefits \-
Email Address \-
Experience:
installing, configuring and troubleshooting PC hardware: 3 years (Preferred)
installing and supporting laptops/docking stations.: 3 years (Preferred)
installing and supporting multifunction print devices.: 3 years (Preferred)
Remedy or similar ticketing system.: 3 years (Preferred)
premise cabling (installing Cat5e/6 cable and termination: 3 years (Preferred)
performance in a fast\-paced, multitasking environment: 3 years (Preferred)
established SOPs, and effective communication skills: 3 years (Preferred)
Cisco VPN router installation and support.: 3 years (Preferred)
Active Directory.: 3 years (Preferred)
Hyena System Management Software.: 3 years (Preferred)
Ability to Commute:
Harrisburg, PA 17101 (Required)
Ability to Relocate:
Harrisburg, PA 17101: Relocate before starting work (Required)
Work Location: In person