Vice President, Professional Services

Hootsuite

Executive Not specified Toronto, ON, CA

Posted 1 month ago

Job summary

Join Hootsuite's global Professional Services team driving customer success through innovative solutions. As a Vice President, you'll design impactful strategies that enhance service delivery and ensure customer retention. With over 10 years in SaaS, you'll lead a high-performing team to optimize value realization and minimize churn. Apply now to shape customer experiences and make a lasting impact in an inclusive and dynamic environment!

Role details
Industry
Information Technology
Employment
Full Time
Experience
10 Years +
Responsibilities
  • Design and lead a Professional Services strategy to maximize customer value
  • Operationalize high-quality service delivery frameworks
  • Own professional services contribution to IQRR and GRR
  • Develop a metrics-driven organization tracking customer health and retention
  • Lead and inspire a high-performing global team
  • Ensure profitability and growth of the Professional Services business
  • Partner with cross-functional teams to align services with market strategies
  • Serve as a key sponsor for strategic accounts
Requirements
  • Advanced level of progressive leadership experience in technology services
  • 10+ years in SaaS with expertise in professional services delivery
  • Successful track record driving IQRR and GRR metrics
  • Experience building global service delivery teams at scale
  • Strong operational acumen with project portfolio management
  • Proven ability to align service delivery with commercial outcomes
Key skills
Leadership Customer Obsession Saas Professional Services Delivery Customer Onboarding Retention Strategy Service Innovation Project Management Cross-functional Collaboration Communication Problem Solving
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