Vice President, Professional Services

Job summary

Join Hootsuite's global Professional Services team driving customer success through innovative solutions. As a Vice President, you'll design impactful strategies that enhance service delivery and ensure customer retention. With over 10 years in SaaS, you'll lead a high-performing team to optimize value realization and minimize churn. Apply now to shape customer experiences and make a lasting impact in an inclusive and dynamic environment!

Role details

Industry

Information Technology

Employment

Full Time

Experience

10 Years +

Responsibilities

• Design and lead a Professional Services strategy to maximize customer value
• Operationalize high-quality service delivery frameworks
• Own professional services contribution to IQRR and GRR
• Develop a metrics-driven organization tracking customer health and retention
• Lead and inspire a high-performing global team
• Ensure profitability and growth of the Professional Services business
• Partner with cross-functional teams to align services with market strategies
• Serve as a key sponsor for strategic accounts

Requirements

• Advanced level of progressive leadership experience in technology services
• 10+ years in SaaS with expertise in professional services delivery
• Successful track record driving IQRR and GRR metrics
• Experience building global service delivery teams at scale
• Strong operational acumen with project portfolio management
• Proven ability to align service delivery with commercial outcomes

Key skills