Vice President, Professional Services
Hootsuite
Executive
Not specified
Toronto, ON, CA
Posted 1 month ago
Job summary
Join Hootsuite's global Professional Services team driving customer success through innovative solutions. As a Vice President, you'll design impactful strategies that enhance service delivery and ensure customer retention. With over 10 years in SaaS, you'll lead a high-performing team to optimize value realization and minimize churn. Apply now to shape customer experiences and make a lasting impact in an inclusive and dynamic environment!
Role details
- Industry
- Information Technology
- Employment
- Full Time
- Experience
- 10 Years +
Responsibilities
- Design and lead a Professional Services strategy to maximize customer value
- Operationalize high-quality service delivery frameworks
- Own professional services contribution to IQRR and GRR
- Develop a metrics-driven organization tracking customer health and retention
- Lead and inspire a high-performing global team
- Ensure profitability and growth of the Professional Services business
- Partner with cross-functional teams to align services with market strategies
- Serve as a key sponsor for strategic accounts
Requirements
- Advanced level of progressive leadership experience in technology services
- 10+ years in SaaS with expertise in professional services delivery
- Successful track record driving IQRR and GRR metrics
- Experience building global service delivery teams at scale
- Strong operational acumen with project portfolio management
- Proven ability to align service delivery with commercial outcomes
Key skills
Leadership
Customer Obsession
Saas
Professional Services Delivery
Customer Onboarding
Retention Strategy
Service Innovation
Project Management
Cross-functional Collaboration
Communication
Problem Solving
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