Parts Advisor

Job summary

Ben Burgess is seeking a Parts Advisor to provide excellent service to customers in agricultural machinery. The role involves customer interaction, managing parts stock, and supporting technicians. Ideal candidates will have previous experience in a parts or agricultural environment and strong customer service skills.

Role details

Role

Full-time

Industry

Agriculture

Employment

Fulltime

Experience

2 Years +

Responsibilities

• Providing knowledgeable, friendly service across the counter, over the phone and online
• Supporting technicians with parts needed to keep machines moving
• Managing stock and maintaining displays
• Helping customers identify their needs and finding solutions
• Maintaining tidy and efficient parts operations

Requirements

• Previous experience in a parts or agricultural machinery environment
• Great customer service skills
• Comfortable using systems and online platforms
• A clean driving licence and flexibility with working hours

Benefits

• Company events
• Company pension
• Employee discount
• Life insurance

Key skills

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Full job description

Ben Burgess, Newmarket \| Full\-time, Permanent \| Full Time
At Ben Burgess we are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare.
With over 90 years of experience and a deep\-rooted commitment to our motto, ‘Where Service Still Counts,’ we take pride in providing first\-class support and innovative solutions that drive real progress.
We’re looking for a Parts Advisor to be a vital part of our team, delivering a first\-class service to customers and colleagues alike. Whether you're helping a large farming business, a workshop technician, or someone popping in for a toy tractor – you’ll bring the same high standards of care and attention every time.
What you'll be doing:
Providing knowledgeable, friendly service across the counter, over the phone and online.
Supporting our technicians with the parts they need to keep machines moving.
Managing stock and keeping our displays looking sharp and shop\-ready.
Helping customers identify what they need – and going the extra mile to find it.
Playing your part in maintaining tidy, accurate, and efficient parts operations.
What we're looking for:
Previous experience in a parts or agricultural machinery environment.
Great customer service skills – you know how to listen and you genuinely care.
Comfortable using systems and online platforms to manage stock and orders.
A clean driving licence and willingness to be flexible with working hours.
You’ll thrive here if you:
Enjoy a fast\-paced, varied role with plenty of people contact.
Take pride in being part of a team and supporting others.
Stay calm under pressure and bring a solution\-focused mindset.
Are excited by the future of agriculture and open to new technologies.
Why join us?
As a long\-standing John Deere dealer, we’re proud to play a part in shaping the future of agriculture. But we’re just as proud of our people. At Ben Burgess, you’ll be part of a business that values trust, teamwork, and delivering for our customers – and that supports you to develop and grow.
If you’re looking for more than just a job – if you want to be part of something bigger – we’d love to hear from you.
Apply online now or send your CV to HR \& Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.
If you need any assistance with your application, please contact us at [email protected] or call 07380 283618\.
Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, just let us know.
Job Types: Full\-time, Permanent
Pay: From £31,000\.00 per year
Additional pay:
Bonus scheme
Benefits:
Company events
Company pension
Employee discount
Life insurance
Schedule:
Day shift
Monday to Friday
Overtime
Weekend availability
Work Location: In person
Expected start date: 25/08/2025