Challenge Events Assistant - London - £28-30K

Dementia UK

Entry-level Not specified London, ENG, GB

Posted 3 weeks ago

Job summary

Join Dementia UK's Challenge Events Team, where you'll coordinate daily operations and support event-related activities. Lead the charge in managing supporter communications and fundraising resources, using your customer service and database expertise to enhance supporter experiences. Dementia UK is offering a generous benefits package, including 33 days of annual leave and enhanced family leave, in an inclusive culture that values your contributions. Apply now to help make a difference in the lives affected by dementia with a dedicated and supportive team.

Role details
Role
Full-time
Industry
Non-profit And Social Services
Employment
Fulltime
Experience
1 Years +
Responsibilities
  • Coordinate the day-to-day activities of the team
  • Provide administrative support to challenge event supporters
  • Respond to enquiries and ensure excellent stewardship
  • Coordinate fundraising resources and prepare materials
  • Oversee administrative processes, including data entry
Requirements
  • Experience building positive relationships
  • Understanding of databases and Office 365
  • Excellent communication skills
  • Organisational and planning skills
  • Ability to prioritise workload
Benefits
  • 33 days’ annual leave plus bank holidays
  • Flexible working options
  • 8 percent employer pension contribution
  • Free health cashback plan
  • Employee assistance programme
  • Learning and development opportunities
Key skills
Customer Service Database Management Office 365 Communication Organisational Skills Planning Skills
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    #
    Challenge Events Assistant
    location\_on
    London hybrid \
  • • minimum 2 office days each week
  • 21/08/2025
    Challenge Events Assistant
    Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.
    Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
    Job details
    Salary
    £28,000 \
  • • £30,000 per annum
  • Contractual hours
    37\.5
    Basis
    Full Time
    Contract type
    Permanent
    Benefits
    33 days’ annual leave
    Flexible working\
    8 percent employer pension contribution or opportunity to continue NHS Pension
    Free health cashback plan
    Employee assistance programme
    Learning and development opportunities
    Department/team
    Community Fundraising, Events and Innovations
    Date posted
    07/08/2025
    Job reference
    REQ000185
    About the role
    Location: hybrid working \
  • • a minimum of two days per week in our Aldgate, London head office
  • Annual leave: 33 days (plus eight bank holidays)
    Benefits:
    enhanced maternity, paternity and adoption leave, and shared parental pay
    family\-friendly policies
    8% employer pension contribution (Aviva) or opportunity to continue NHS pension
    free health cashback plan (Medicash): employee cover plus up to four dependent children
    24/7 virtual GP access (UK registered), plus access to Best Doctors
    free, confidential employee assistance programme (Medicash)
    access to a wellbeing app
    flexible working options including hybrid working, flexible working patterns such as part\-time, compressed hours, and more\
    learning and development opportunities including bespoke training and access to LinkedIn Learning)
    commitment to employee health and wellbeing.
    we have a Menopause Friendly accreditation and are a Disability Confident employer
    This is an exciting opportunity to join the Challenge Events Team at Dementia UK, where you will help coordinate the day\-to\-day activities of the team, providing crucial administrative support and helping to deliver excellent supporter experiences.
    As the Challenge Events Assistant, you will act as the first point of contact for challenge event supporters, responding to enquiries within agreed timeframes and ensuring an excellent stewardship through various means of communication outlets to motivate, recognise and reward supports to encourage their long\-term support.
    You will be responsible for coordinating fundraising resources, preparing fundraising materials ahead of race day events and ensuring that post\-campaign data is utilised efficiently in order to thank supporters appropriately. Additionally, you will oversee administrative processes for the team including data entry, monitoring new supporters and updating projects plans.
    To be successful in the role, you will have experience of building positive relationships and customer service expertise, as well as an understanding of using databases and Office 365\. Additionally, we are looking for someone with excellent communication, organisational and planning skills with the ability to prioritise your workload.
    Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.
    We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with [email protected].
    Our culture
    In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
    Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
    Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
    Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact [email protected].
    This role will be subject to a Basic DBS check.
    By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
    * Please note that any decision on flexible working is based on business needs

    When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
    Challenge Events Assistant