Customer Service Support Representative - Remote

Job summary

Join Labcorp's innovative client services team working directly with healthcare providers and patients. Lead the way in providing top-notch customer support and communicate effectively to resolve queries. With generous benefits like flexible spending accounts and no-cost lab testing, this is a fantastic opportunity for career growth in a supportive environment. Apply now for your chance to make a real impact while working from home!

Role details

Role

Full-time

Industry

Healthcare And Medical

Employment

Full-time

Experience

1 Years +

Education

High School Diploma

Responsibilities

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Accurately document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information

Requirements

• High School Diploma or equivalent required
• Minimum one year work experience required
• Previous call center and customer service experience strongly preferred
• Previous medical experience strongly preferred
• Strong phone and verbal communication skills along with active listening skills preferred
• Ability to meet deadlines and exercise critical thinking skills preferred

Benefits

• Generous paid time off
• Medical, Vision and Dental Insurance Options
• Flexible Spending Accounts
• 401k and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program

Key skills