Senior Receptionist - Wolverhampton - £24.3K
Compton Care
Senior
Not specified
Wolverhampton, ENG, GB
Posted 4 weeks ago
Job summary
Join Compton Care's admin team providing essential receptionist services for patients with complex conditions. Lead workflow and manage patient interactions using communication and organizational skills to enhance service quality. Compton Care offers a supportive environment with 27 days of annual leave and pension benefits. Apply now to be part of a compassionate team where your contributions truly make a difference!
Role details
- Role
- Full-time
- Industry
- Healthcare And Medical
- Employment
- Fulltime
- Experience
- 1 Years +
- Education
- Qualification In Customer Service
Responsibilities
- providing comprehensive receptionist support
- keeping accurate records
- overseeing deliveries
Requirements
- previous reception experience in health or social care setting
- ability to prioritise workloads
- excellent organisational skills
Benefits
- 27 days annual leave increasing with long service
- pension scheme with employer contribution
- death in service benefit
- employee assistance program
- staff discount across coffee shops
Key skills
Reception
Customer Service
Microsoft Office
Organisational Skills
Communication
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- Senior Receptionist/Administration Support
Location: Ruskin Road,Wolverhampton, WV10 8DJ
Hours: 37\.5 hours per week (Job Share will be considered)
Salary: £24,350 per annum
What we do
Compton Care is committed to providing accessible, innovative and influential care to patients with complex and incurable conditions. We also support the carers and families of patient within our local communities and work closely with health and social care colleagues from other organisations. Our workforce is critically important to this mission.
What will you do?
As a senior receptionist/administration support you will provide comprehensive, professional, and effective receptionist/administrative support to our Counselling and Support Services.
You will be there to offer a welcoming, efficient service and be the first point of contact to patients, visitors and clients. You will be required to apply a high degree of confidentiality to all your work, whilst ensuring clear communication with all services, teams and colleagues. You will communicate with patients and their relatives by face\-to\-face contact, via telephone and email and keep accurate records of your interactions whilst remaining professional but empathic.
You will oversea deliveries and be responsible for ensuring all parcel transactions are recorded correctly.
What we want you to bring.
You will have previous reception experience, working in a health or social care setting and dealing with the public. You will need to have a qualification in customer service or equivalent. Experience of Microsoft office packages is necessary.
You will be able to prioritise workloads and have excellent organisational skills. Working as part of a team is key in this role, but you should also be able to be an independent thinker and be able use your own initiative.
You will need to possess balanced judgement and maintain a calm, friendly and efficient manner when dealing with staff, patients, colleagues and visitors.
What’s in it for you?
We offer 27 days annual leave (excluding bank holidays), increasing with long service. Salary exchange pension scheme with a 5% employer contribution from day one of employment increasing to 7% after 3 years. We offer a death in service benefit at 2x salary and a staff discount across our coffee shops You will have access to our employee assistance program including unlimited telephone counselling support, 24/7 GP access and a staff discount platform. We are also a Blue Light Card accredited organisation.
About our recruitment process:
Please note that we reserve the right to close a vacancy before the published closing date when applicant volume is high.
Compton Care is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure that all our staff are selected and vetted fairly so that they can provide safe, effective and compassionate care.