Manager, CSS Global Expertise Center

Oracle

Mid-level Not specified Mumbai, India

Posted 1 week ago

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Job summary

This position is for a mid-level manager at Oracle overseeing a delivery team that ensures successful implementation of Oracle's products. Candidates should have significant experience in Information Systems implementation, including people management and technical competencies in database technologies. The role requires strong communication and problem-solving skills, with an emphasis on customer satisfaction and operational excellence.

Role details
Industry
Information Technology
Employment
Full Time
Experience
6 Years +
Education
BE/MCA
Responsibilities
  • lead and manage a delivery team
  • ensure high levels of customer satisfaction
  • drive revenue and utilization
  • coordinate delivery of support services
  • interact with sales and customer teams
  • ensure operational policies are followed
Requirements
  • 6-10 years of information systems implementation experience
  • at least 2 years of people management experience
  • good communication, coordination, and interpersonal skills
  • understanding of various technical architectures and operating systems
  • experience in cloud platforms
  • project management experience or certification (PMP)
  • industry experience is desired
Key skills
Information Systems Implementation People Management Pre-sales Experience Technical Architecture Operating Systems Web-based Applications Database Technologies Infrastructure Installation Configuration Support Communication Skills Coordination Skills
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Full job description
    Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products.
    Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof.
    Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives.
    Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.
    Entry level manager with operational focus within a specialized area.
    Leads a specialized area which may have diverse functional elements.
    Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit.
    Coordinate delivery of Support Services.
    Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met.
    Ensures that operational policies are followed.
    Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization.
    Frequently interacts with supervisors and/or functional peer group managers.
    May interact with senior management.

    Prefer 6\-10 years of professional Information Systems implementation experience, with at least 2 years People Manager experience and/or 2 years Pre\-Sales Experience. Understanding of various technical architectures and operating systems including web\-based applications, networks, and the latest Oracle product technologies. Demonstrated experience in package systems implementation. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired. Career Level \
  • • M2 Entry level manager with operational focus within a specialized area. Leads a specialized area which may have diverse functional elements. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Coordinate delivery of Support Services. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Ensures that operational policies are followed. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Prefer 6\-10 years of professional Information Systems implementation experience, with at least 2 years People Manager experience and/or 2 years Pre\-Sales Experience. Understanding of various technical architectures and operating systems including web\-based applications, networks, and the latest Oracle product technologies. Demonstrated experience in package systems implementation. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired. BE/MCA any computer science related major
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