Senior Client Relationship Manager

Aon

Senior Not specified Singapore, S00, SG

Posted 3 weeks ago

Job summary

Aon is seeking a senior professional to build and maintain strategic relationships with clients and vendors, support renewal activities, and mentor team members. The ideal candidate will have over 8 years of relevant experience, strong customer management skills, and the ability to navigate complex client issues. This role emphasizes teamwork and fostering positive relationships within a diverse environment.

Role details
Industry
Consulting And Business Services
Employment
Full Time
Experience
8 Years +
Responsibilities
  • building relationships with strategic clients
  • mentoring team members
  • conducting peer reviews
  • reviewing and preparing renewal proposals
  • preparing service level agreements
Requirements
  • 8-10 years of related experience
  • proven track record in customer-oriented roles
  • ability to manage multiple priorities
  • strong critical thinking and relationship-building skills
Benefits
  • comprehensive benefits package
  • two Global Wellbeing Days per year
  • inclusive workforce initiatives
  • flexible working style solutions
Key skills
Client Management Consulting Relationship Building Problem Solving Team Player Flexibility Initiative Organizational Change
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    Aon is in the business of better decisions
    At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
    As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
    What the day will look like
    Building relationships with strategic clients to strengthen the partnership.
     Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon Care)
    Needs\-based consulting, identifying and actioning cross sell opportunities, with knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities.
     Renewal activities, maintaining retention rates as set out by management.
    Mentoring team members in the team and more broadly, as required.
     Guide others in resolving complex client issues based on independent discretion and judgement to determine appropriate solutions and process.
    Work independently and with initiative, with guidance in only the most complex situations.
     Ability to embrace and execute organizational changes.
    Conduct peer review for team members.
     Champion all client\-related initiatives and ensure smooth implementation, including active promotion of Aon United
    Act as escalation point for all clients
     Support to Head of GBM, as required
    Renewal and remarketing:
    Client Business Consulting and Planning.
     Review of renewal terms.
    Review and preparation of Renewal Proposal / Claims Analysis.
     Meeting with clients on pre\-renewal and/or renewals.
    Preparation of Service Level Agreement.
     Preparation \& Presentation of the benefits programme to employees.
    Day\-to\-Day Operations:
    Updates to employee movements from clients.
     Following up of underwriting requirements with clients.
    Handling the enquiries from both HR and employees.
     Follow up with clients on outstanding invoices.
    Aged Debt Management.
    Skills and experience that will lead to success
     More than 8\-10 years of related experiences, depending on job level requirement.
    Proven track record of being a skilled customer\-oriented person, have a strong and critical clients’ management mindset, able to engage the clients positively to build and foster long\-term active relationships.
     Able to manage multiple priorities and demands, provide active initiatives on demand, guide others in resolving complex issues or to determine the best appropriate actions to take, whether independently and/or on collective discretion(s) /judgement.
    * A team player, flexible with an aptitude for fostering positive relationships with all internal stakeholders of different business functions with diversity of thoughts, at all levels, respectfully and collaboratively
    How we support our colleagues
    In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
    Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
    Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
    Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
    We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [email protected] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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