Post Completion Specialist - Remote

Infotrack

Entry-level Not specified Remote

Posted 4 weeks ago

Job summary

Join InfoTrack's team as a Post Completion Specialist, where you'll help clients adopt amazing Post Completion solutions. In this role, you'll work alongside Account Managers to deliver top-notch support and training, making the conveyancing process smoother and smarter. InfoTrack is a leader in the legal tech space, offering a great chance to shape how clients succeed with innovative solutions. Don’t miss out on your opportunity to kickstart your career in legal technology with a team that values collaboration and growth!

Role details
Role
Full-time
Industry
Information Technology
Employment
Fulltime
Responsibilities
  • Become client facing expert for Post Completion solutions
  • Target clients not using Post Completion services
  • Train users on Post Completion tasks
  • Persuade key decision makers for product adoption
  • Enhance Post Completion offerings with user feedback
  • Handle complex Post Completion queries
Requirements
  • Build and nurture internal and external relationships
  • Support Account Managers in client meetings
  • Host webinars and clinics for client engagement
  • Partner with Marketing for targeted campaigns
  • Develop Post Completion reporting for clients
Key skills
Sales Technical Sales Data Analysis Negotiation Objection Handling Relationship Building Team Player Commercial Awareness Consultative Selling
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    About us:
    At InfoTrack, we believe legal professionals deserve solutions that reflect the importance of their work, the trust they uphold, and the value of their time. Our purpose is to empower law firms to thrive in a digital era, by removing friction, reducing complexity, and supporting excellence with every property transaction. Since launching 10 years ago, InfoTrack has grown to support over half the industry, with 25,000 users across England and Wales relying on us every day to manage their workload. We’ve pioneered the digital conveyancing movement, designing smart, secure, and deeply integrated technology that enables conveyancers to complete key tasks, from client onboarding through to post\-completion, all within a single sophisticated platform. In 2024, InfoTrack was recognised with the King’s Award for Enterprise in Innovation for its role in modernising the conveyancing sector through technology.
    The role
    We’re looking for a Post Completion Specialist to help drive adoption of our best\-in\-class Post Completion solution and support Account Managers in delivering value to clients. This is a brand new role, focused on expanding usage across a key stage of the conveyancing process.
    You’ll be a technical sales specialist, relationship guru, and implementation lead all in one. You’ll work with our existing clients to implement and train users on this integral component of our end to end conveyancing platform. Working with Account Managers and clients, you’ll support change management efforts and help embed a smarter, more streamlined way of of completing essential post completion tasks.
    As a Post Completion Specialist, you will:
    Become InfoTrack’s client facing expert across our Post Completion solutions
     Work closely with Account Managers targeting clients not currently using Post Completion services
    Join Account Managers in both online and onsite client meetings, training sessions and demonstrations
     Host webinars and clinics to educate and engage clients on Post Completion products
    Find creative ways to persuade key decision makers and overcome blockers to adoption
     Work with our Product Team to continually enhance our Post Completion offering through clear user feedback
    Partner with Marketing to generate Post Completion leads through targeted campaigns for spending clients
     Own and continuously develop Post Completion reporting for clients with a growing need across requisition reporting
    Support Account Managers, BDMs, and clients with complex Post Completion queries
     Build and improve on current client facing literature including marketing material and user guides
    Required skills:
    Ability to build and nurture both internal and external relationships
     Proven track record of technical sales
    Confident in analysing and presenting data to decision makers
     Strong negotiation and objection handling
    A strong team player, working towards collective goals
     Commercially aware and able to spot growth opportunities
    Ability to sell consultatively and clearly demonstrate value
    Bonus points:
     Knowledge of property Post Completion processes
    * Having worked within legal technology sales or have been practising property law with a strong interest transitioning into a sales role.