Retail Supervisor - The White Company

The White Company

Entry-level Not specified London, ENG, GB

Posted 3 days ago

Job summary

Join The White Company's retail team as a Supervisor, building exceptional customer experiences. You’ll lead the customer service initiatives and motivate your team to excel in their roles while driving sales. The White Company is renowned for its employee benefits, offering a 50% product discount and various perks. Apply now to become an integral part of a welcoming and inclusive environment!

Role details
Role
Full-time
Industry
Retail
Employment
Full Time
Responsibilities
  • Supervise the team to optimise the customer experience
  • Oversee training, development, and motivation of staff
  • Ensure timely handling of customer queries and complaints
  • Maintain store presentation reflective of the brand
  • Perform administrative procedures including till transactions
  • Hold keys to the store, manage opening and closing
  • Drive sales and enhance customer service in store
Benefits
  • 50% discount on products
  • 23 days holiday rising to 25 during service
  • Volunteer Day with a charity of your choice
  • Discretionary bonus scheme
  • Perkplace Benefits Platform for discounts
  • Automatic enrollment into Group Personal Pension
  • Life assurance plan after probation
  • Social events throughout the year
Key skills
Customer Service Team Supervision Staff Training Cash Handling Sales Optimization Merchandising
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    Our Role
    ------------
    You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.
    You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.

    What you'll be doing
    ------------------------
    Supervise the team to optimise the customer experience as part of TWC multi\-channel strategy
     Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
    Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
     Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising \
  • • so it is reflective of the brand
    • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
     Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
    Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.

    Please read through the attached Job Description for more detail.

    What we offer you
    ---------------------
    At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
     50% discount on our products,
    23 days holiday rising to 25 during service,
     A Volunteer Day with a charity of your choice,
    In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
     Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
    Automatic enrolment into the Group Personal Pension scheme,
     Following successful probationary completion, you’ll be covered by our life assurance plan,
    * Social \
  • • Christmas party/social events throughout the year

    • Our Equality Diversity and Inclusion statement of commitment
    ----------------------------------------------------------------
    At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
    We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
    We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
    We'd love you to join us on our journey.

    Our Sustainability statement of commitment
    ----------------------------------------------
    We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.