Mid-level IT Service Delivery Specialist - Northampton - £60K

GXO Logistics

Mid-level Not specified Northampton, ENG, GB

Posted 1 week ago

Job summary

Join GXO Logistics’ IT Service Delivery team dedicated to enhancing customer-facing applications. Lead the management of service delivery and incident resolution using your strong analytical skills and ITIL v4 certification to ensure top-notch service standards. With great benefits including a competitive salary and generous annual leave, you'll thrive in a dynamic Life Sciences setting. Apply now for exciting opportunities in a well-established company focused on delivering cutting-edge supply chain solutions.

Role details
Role
Full-time
Industry
Information Technology
Employment
Full Time
Experience
2 Years +
Responsibilities
  • Manage the service delivery of the portfolio of customer IT applications across all sites
  • Manage incident escalations ensuring timely resolution of critical incidents
  • Work closely with the customer’s SIAM partners to ensure effective delivery of service with external IT service providers and suppliers, ensuring they deliver services in accordance with contractual obligations
  • Support regular meetings with customer and business leaders to review service performance and gather feedback for continuous improvement
  • Serve as a subject matter expert in service delivery management
  • Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary
Requirements
  • Experienced in delivering customer-facing IT application services, preferably within a SIAM framework and/or logistics or manufacturing industries
  • Strong communication, negotiation, and interpersonal skills
  • Experience of Service Now reporting and usage
  • Ability to build and maintain effective business, customer, and supplier relationships
  • Strong analytical and problem-solving skills, with a focus on delivering results
  • ITIL v4 Certification
  • Familiarity with various hardware technologies in use in warehouse and logistics environments
Benefits
  • Salary of up to £60,000 per annum
  • 25 days annual leave plus bank holidays
  • Company sponsored pension scheme
  • Private medical & dental insurance
  • 24/7 online GP service
  • Life assurance
  • Fully comprehensive employee assistance programme
  • Access to MyBenefits platform with high street discounts, cycle to work scheme, cashback cards, and saving scheme
Key skills
It Service Delivery Communication Negotiation Interpersonal Skills Service Now Analytical Skills Problem-solving Itil V4 Hardware Technologies
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Generate Cover Letter Apply on Uk
    Are you passionate about delivering exceptional IT services that truly make a difference?
    We’re seeking proactive and customer\-focused IT Service Delivery Specialists to support the implementation, delivery, and continuous improvement of our customer\-facing IT Service Delivery and Management function.
    In this key role, you’ll oversee the service delivery of a diverse portfolio of customer IT applications across multiple sites, ensuring alignment with defined Service Level Agreements. You’ll also take charge of incident escalations, driving swift and effective resolutions to critical issues. Based in Northampton with the flexibility of hybrid working, this role requires travel to support up to 8 site locations—placing you at the forefront of innovation in a fast\-paced Life Sciences environment.
    Pay, benefits and more:
    We’re looking to offer a salary of up to £60,000 per annum and 25 days annual leave (plus bank holidays). Your benefits package include a company sponsored pension scheme, private medical \& dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!What you’ll do on a typical day: Manage the service delivery of the portfolio of customer IT applications across all sites
     Manage incident escalations ensuring timely resolution of critical incidents
    Work closely with the customer’s SIAM partners to ensure effective delivery of service with external IT service providers and suppliers, ensuring they deliver services in accordance with contractual obligations
     Support regular meetings with customer and business leaders to review service performance and gather feedback for continuous improvement
    Serve as a subject matter expert in service delivery management
     Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary

    What you need to succeed at GXO: Experienced in delivering customer facing IT application services, preferably within a SIAM framework and/or logistics or manufacturing industries
     Strong communication, negotiation, and interpersonal skills
    Experience of Service Now reporting and usage
     Ability to build and maintain effective business, customer and supplier relationships
    Strong analytical and problem\-solving skills, with a focus on delivering results
     ITIL v4 Certification
    * Familiarity with various hardware technologies in use in warehouse and logistics environments

    We engineer faster, smarter, leaner supply chains.
    GXO is a leading provider of cutting\-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.