Guest Service Representative - KOA

Kampgrounds of America

Entry-level $23.8k - $26.7k YEARLY Angola, IN, US

Posted 4 weeks ago

Job summary

Join Kampgrounds of America, a leader in outdoor hospitality, by providing outstanding guest experiences as a Guest Service Representative. Lead the charge in welcoming guests, resolving concerns, and maintaining an organized store with effective communication and strong customer service skills. KOA is a well-established company, committed to nurturing a diverse and inclusive environment while offering growth opportunities. Apply now for a chance to be part of a passionate team dedicated to connecting people with nature!

Role details
Role
Full-time
Industry
Hospitality And Tourism
Employment
Temporary
Responsibilities
  • Greet and welcome guests
  • Register guests and issue keys
  • Resolve guest concerns and complaints
  • Maintain cleanliness and organization of the store
  • Prepare reports for shift activities
Requirements
  • Must speak and hear English fluently
  • Ability to stand for long periods
  • Able to lift items up to 50 pounds
  • Strong decision-making ability
  • Communication and collaboration skills
Key skills
Customer Service Communication Collaboration Decision-making Cash Handling Inventory Control Up-selling Problem-solving Organization Detail-oriented
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