Customer Service Specialist - Louisville - Full-Time
Equifax
Entry-level
$37.0k - $43.7k YEARLY
Louisville, KY, US
Posted 1 month ago
Job summary
Join Equifax’s customer service team, where you’ll provide top-notch support for clients navigating service inquiries. You’ll lead troubleshooting efforts and resolve customer concerns regarding product functionality using your IT help desk experience. Equifax offers a supportive learning environment with comprehensive benefits and plenty of opportunities for career growth. Apply now to kickstart your journey in a company dedicated to making a difference for its clients!
Role details
- Role
- Full-time
- Industry
- Customer Service And Support
- Employment
- Fulltime
- Experience
- 1 Years +
- Education
- High School Diploma Or Equivalent
Responsibilities
- respond to customer support inquiries
- resolve customer concerns during installation or operation
- troubleshoot problems with equipment or software
- document customer information and technical issues
Requirements
- high school diploma or equivalent
- 1 year of IT help desk or PC experience
- 1 year of customer service experience in a call-center
Benefits
- comprehensive compensation packages
- healthcare packages
- 401k matching
- paid time off
- online learning platform
- guided career tracks
Key skills
Customer Service
It Help Desk
Pc Configuration
Pc Installation
Troubleshooting
Documentation
Empathy
Communication
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