Mid-Level Chief Steward - Little River - Up to $96.6K

BC Ferries

Mid-level Not specified Comox, BC, CA

Posted 2 days ago

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Job summary

Join BC Ferries' team as a Chief Steward overseeing guest services and catering aboard our vessels. You'll lead the staff in delivering top-notch service while managing essential admin tasks like payroll and menu planning. With a focus on hospitality, you’ll ensure a high standard of service, backed by BC Ferries' commitment to excellence and diversity in the workplace. Apply now for a rewarding career with a vibrant team dedicated to connecting communities!

Role details
Role
Full-time
Industry
Transport And Freight
Employment
Fulltime
Experience
3 Years +
Education
Certificate Or Diploma In Business
Responsibilities
  • Supervising staff engaged in galley, food and beverage, retail, and passenger service
  • Assigning duties and managing crew accommodation
  • Ensuring service standards and customer satisfaction are met
  • Conducting safety checks and monitoring equipment conditions
  • Handling passenger complaints and tracking service issues
  • Performing administrative duties for payroll, reports, and vessel service
Requirements
  • 3-5 years of experience in a leadership role preferably in Food service industry
  • certificate or diploma relevant to business, human resources or hospitality
  • valid seafarer’s medical
  • food safe level 1 and serving it right certificates
Benefits
  • Typically assists with obtaining necessary certifications
  • Engages in a diverse and inclusive workplace
Key skills
Leadership Customer Service Administrative Duties Food Service Safety Checks Training
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    Job Description :
    CHIEF STEWARD
    Little River The Opportunity
    In this role, you will function similarly to a Hotel Manager, Guest Services Manager and Food and Beverage Manager onboard our vessels, overseeing guest services and ensuring a high standard of service in addition to managing catering operations and ensuring top\-notch service on board our vessels.
    The Role
    Supervising staff engaged in galley, food and beverage, retail, stateroom accommodation and passenger service
     Assigning duties and ensuring breaks and rest periods are scheduled;
    Assigning crew accommodation; checking qualifications and making arrangement for extra staff as required service
     Ensuring that staff are appropriately attired and adequately trained
    Monitoring the level of service provided and ensuring customer service standards are met
     Performing administrative duties such as staff time collection for payroll orders, planning and coordinating menus, completing records, reports and logs, processing mails, tracks and accounts for all revenue, vessel catering, retail and passenger assets
    Conducting regular safety checks of areas used by passengers and catering crew,
     Ensuring all catering and passenger service equipment is in working order such as monitoring cleanliness, wear and tear, baggage left behind
    Ensuring adherence to emergency procedures, company policies and safe work practices
     Providing information to passengers about ferry schedules, routes and fares
    Assisting and handling passenger complaints and incidents; making phone calls and arrangements on behalf of passengers who have encountered problems.
     Keeping track of problems on previous shifts in log book and takes corrective action
    Preparing bank deposits, delivering revenue to terminals: ensuring vessel is readied for next sailing at end of each shift
     Performing additional duties including arranging for equipment repairs, ensuring work is completed in accordance with safe work practices, liaises with WCB and insurance adjusters regarding passenger and crew incidents and ship security; preparing the vessel for refit; attending staff and joint committee meetings as required
    What you bring to the team
    You bring 3\-5 years of experience in a leadership role preferably in Food service industry. You have a certificate or diploma in in business, human resources or hospitality is an asset.
    A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment. Join us!
    If this sounds like your next great career move, please submit your application by August 6, 2025. Please include a cover letter, indicating why you are interested in a career at BC Ferries as a Chief Steward.
    Additional information
    The target salary range: $77,300 \
  • • $ 96,600 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.
    • "We connect communities and customers to the people and places important in their lives”At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S\+), and others who reflect our ever\-changing workplace.We appreciate the interest of all applicants; however only those selected for an interview will be contacted.