Mid-Level Passenger Service Supervisor - Aviation Services - Full-Time

Swissport

Mid-level Not specified Winnipeg, MB, CA

Posted 2 days ago

Apply on Ca
Job summary

Join Swissport's dynamic team ensuring top-notch passenger service coordination! Lead the charge in operational excellence using your supervisory experience for enhancing customer experiences. Swissport promotes internal career development, offering extended benefits and yearly bonuses for hard work. Apply now to explore potential growth in a supportive environment!

Role details
Role
Full-time
Industry
Aviation Services
Employment
Fulltime
Experience
3 Years +
Responsibilities
  • Ensure compliance with all Swissport's corporate and airline safety and security procedures
  • Efficient Resource Planning including manpower and equipment management
  • Maintain good relations with customers and airport authorities
  • Provide support to front line staff and management, resolving issues timely
  • Coach and train all employees to improve operations
  • Ensure workforce adherence to company policies and procedures
  • Accurately perform general payroll updates
  • Administer new hires, recalls, and terminations via Dayforce system
  • Maintain, monitor, and report on key performance indicators (KPI's)
  • Conduct investigations on irregularities, accidents, or complaints
  • Responsible for Quality, Health, Safety, and Environmental activities
Requirements
  • Minimum 3 years of passenger service supervisory experience
  • Excellent English verbal and written communication skills
  • Excellent knowledge of passenger service operations
  • Must be able to obtain and maintain Transport Canada Security background check
  • Strong organizational and multi-tasking skills
  • Leadership ability demonstrated through previous supervisory experience
  • Customer focus and quality awareness
  • Ability to deal with conflict and escalated situations under pressure and tight deadlines
  • Valid Driver’s License and bondable
Benefits
  • Extended benefits program
  • Paid training
  • Yearly bonus plan
  • Free airport parking
  • Possibility of advancement
Key skills
Passenger Service Communication Skills Leadership Organizational Skills Multi-tasking Customer Focus Conflict Resolution Safety Procedures Security Background Check
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    Overview:
    Are you ready to take flight in a dynamic and fast\-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor\-made solutions around the globe, for a better customer experience.”
    Are you ready to take flight in a dynamic and fast\-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor\-made solutions around the globe, for a better customer experience.”
    We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary
    This role efficiently and profitably manages and directs passenger service activities by providing a safe and productive working environment for a range of ground handling services to its customers and staff alike. Job Responsibilities
    Ensure compliance with all Swissport's corporate and airline safety and security procedures to meet/exceed regulatory standards.
     Efficient Resource Planning (manpower, equipment) and manage scheduling.
    Maintain good relations with customers and airport authorities.
     Provide support to front line staff and management. Resolve issues in a timely manner.
    Coach and train all employees to effectively improve operations.
     Ensure workforce adherence to company policies and procedures.
    Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments etc...
     Administer new hires, recalls, terminations, and changes via Dayforce system.
    Maintain, monitor, and report on agreed key performance indicators (KPI's)
     Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
    Responsible for Quality, Health, Safety, and Environmental activates at the station with an objective of reducing employee injuries, aircraft and equipment damage
     Ensure senior management is informed of important issues such as flight irregularity in a timely manner.
    Qualifications and Competencies
    Minimum 3 years of passenger service supervisory experience,
     Excellent English verbal and written communication skills,
    Excellent knowledge of passenger service Operations,
     Must be able to obtain and maintain Transport Canada Security background check,
    Strong organizational and multi\-tasking skills,
     Leadership ability\
  • • demonstrated through previous supervisory experience,
    • Customer focus and quality awareness,
     Ability to deal with conflict and escalated situations under pressure and tight deadlines,
    Valid Driver’s License and bondable.
    What We Offer:
     Extended benefits program.
    Paid training.
     Yearly bonus plan
    Free airport parking.
     Possibility of advancement – we encourage internal career development.
    At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
    Join Swissport today and be part of a team that connects the world of aviation!
    \#P1