Technical Support Technician - HVAC

Air-Con International, Inc.

Entry-level Pompano Beach, FL, US

Posted 6 months ago

Job summary

Join Air-Con International, Inc. as a Technical Support Technician in the HVAC industry. This full-time position involves resolving technical issues related to air-conditioning units, providing support to customers and technicians, and maintaining warranty inventory. Ideally, candidates should be bilingual in English and Spanish and eager to learn new skills.

Role details
Role
Full-time
Industry
Hvac
Employment
Fulltime
Education
High School Or Equivalent
Responsibilities
  • take calls from technicians seeking technical support
  • communicate troubleshooting information to customers
  • screen calls and provide information for call-backs
  • review FAP parts inventory
  • process warranty parts for shipping
  • determine equipment status (recover, cannibalize, scrap)
  • safeguard warranty inventory
  • conduct cyclical parts inventory
  • keep warranty and parts area organized
  • evaluate suppliers based on product history
  • recommend improvements to warranty procedures
  • assist in additional duties as requested
Requirements
  • bilingual (english/spanish)
  • technical skills (preferred)
  • open to learning new skills
Benefits
  • dental insurance
  • health insurance
  • paid time off
  • vision insurance
Key skills
Hvac Technical Support Bilingual Computer Software Troubleshooting
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    HVAC industry company is seeking a Technical Support technician to join our growing team. The Technical Support team will effectively resolve technical issues regarding our air-conditioning units and answer any questions from customers. The ideal candidate MUST be bilingual (English/Spanish).
    Take calls from technicians seeking Technical Support (HVAC)
     Effectively communicate troubleshooting information and help customers resolve technical issues or warranty questions
    Make a detail screening of the person calling and give the information to the in-house technician for call-back if issue could not be resolved
     Technical skills desired, but not required (HVAC)
    Must be open to learning new skills such as computer software and technical details
     Review FAP parts inventory
    Process the warranty parts (identify and pack for shipping)
     Process the equipment returned by customers
    Determine if equipment to be (recovered, cannibalize, scrap)
     Equipment recovered to be transferred to the warehouse or make available for sale in the Warranty Department
    Be the safeguard of all Warranty Inventory
     Make cyclical parts inventory
    Keep warranty and parts area clean and organized
     Review product and parts history to help evaluate suppliers
    Make recommendation to improve the Warranty procedures
     Assist the Warranty Department in any additional duties requested
    Job Type: Full-time
    Pay: $18.00 per hour
    Benefits:
    Dental insurance
     Health insurance
    Paid time off
     Vision insurance
    Schedule:
    Monday to Friday
    Education:
     High school or equivalent (Preferred)
    Language:
    English (Required)
     Spanish (Required)
    Work Location: In person