Mid-level Assistant Manager - Retail - Quebec City

Guess

Mid-level Not specified Quebec City, QC, CA

Posted 3 days ago

Job summary

Join Guess's retail team as an Assistant Manager, where you'll oversee the customer experience and lead staff training. You'll drive sales goals and ensure customer satisfaction by maintaining high merchandising standards. With a company like Guess, known for its fashion-forward approach and growth, you're sure to find fantastic opportunities for career advancement here. Apply now to take your leadership skills to the next level in a dynamic retail environment!

Role details
Role
Full-time
Industry
Retail And Sales
Employment
Full Time
Experience
2 Years +
Education
High School Education Or Equivalent
Responsibilities
  • Overseeing the customer experience
  • Training and development of store staff
  • Leading by example on the selling floor
  • Maintaining store standards
  • Ensuring excellent customer service
  • Achieving sales and profitability expectations
  • Meeting payroll expectations
  • Controlling company assets
  • Executing company policies and procedures
Requirements
  • Minimum two years of experience with a proven track record for driving sales and profit results
  • Training and developing a team
  • Proficiency in personal computer use
  • Detailed report analysis
  • Ability to perform heavy lifting in excess of 30 pounds
  • Ability to stand for a minimum of eight hours during scheduled shifts
Key skills
Customer Service Sales Leadership Training Developing Visual Merchandising Communication Adaptability Multitasking Report Analysis Heavy Lifting
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    Position Overview


    The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.


    Reports To: Store Manager

    Supervises: Assists management with all sales associates, desk associates, and stock associates

    Essential Functions

    People Development

    Training Completion: Ensure all associates complete training per company guidelines.

    Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

    Customer Experience

    Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow\-up with the team.

    Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

    Drive Sales \& Profitability

    Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

    Operational Effectiveness

    Payroll Management: Meet all payroll expectations.

    Loss Prevention: Control company assets by meeting all loss prevention measures.

    Policy Compliance: Execute and comply with all company policies and procedures.

    Additional Responsibilities

    Decision Making: Use sound judgment when making decisions.

    Communication: Maintain excellent communication skills.

    Integrity \& Respect: Act with integrity and respect.

    Adaptability: Adapt to changes required by the business.

    Multitasking: Ability to handle multiple tasks simultaneously.

    Additional Duties: Assume and complete other duties as assigned by the supervisor.

    Job Requirements

    Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.

    Proficiency in personal computer use and detailed report analysis.

    High school education or equivalent preferred.

    Ability to perform heavy lifting in excess of 30 pounds.

    Ability to stand for a minimum of eight hours during scheduled shifts.


    Brand


    GUESS


    Store


    5919


    Store Address


    5401 Boulevard Des Galeries, \#169 \
  • • Quebec City, QC G2K1N4


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