Mid-Level Customer Service Supervisor - UK - Career Growth

Job summary

Join LKQ UK's Customer Service team as a Supervisor leading and coaching a dedicated group committed to outstanding support. You'll play a key role in improving processes and delivering exceptional service while maximizing team performance and customer satisfaction. Enjoy a competitive salary, flexible working options, and real opportunities for career growth in a thriving industry. Apply now and take the next step in your journey with our passionate and talented team!

Role details

Role

Full-time

Industry

Automotive

Employment

Full Time

Experience

2 Years +

Responsibilities

• Responsible for retail operations, resources, and customer service within the branch.
• Holding regular colleague reviews to strengthen colleague engagement and support development.
• Delivering a structured daily briefing to ensure performance across key business metrics.
• Ensuring compliance with health and safety legislation.
• Maintaining operational excellence within the branch.
• Leading a customer-first attitude within the team.
• Adhering to returns, credits, and warranty processes.
• Maintaining shelf availability.
• Ensuring robust Click Collect processes.
• Collaborating with operations and sales teams.

Benefits

• Competitive salary reviews.
• Enhanced annual leave.
• Career growth opportunities.
• Life assurance.
• 24/7 employee assistance.
• Exclusive gym discounts.
• Comprehensive healthcare perks.
• Cycle to work scheme.
• Retail and staff discounts.

Key skills