Customer Service Representative - part-time - Toronto

Job summary

Join Impark's dynamic team as a Customer Service Representative, focused on delivering top-notch service to our parking clients. You'll be the friendly voice on the line, handling transactions and ensuring customer satisfaction using your stellar communication skills and knack for tech. We're a proud part of the leading tech-powered parking solutions provider, offering a chance to grow with a large team managing thousands of facilities. Apply now for the opportunity to hone your customer service skills in a fast-paced, supportive environment!

Role details

Role

Part-time

Industry

Customer Service And Support

Employment

Parttime

Experience

1 Years +

Education

High School Diploma

Responsibilities

• Provide consistent and professional customer service
• Assist internal and external customers with parking needs
• Maintain customer account information accurately
• Answer inbound emails, phone calls, and faxes
• Process transactions and communicate company policies
• Monitor and maintain service level goals

Requirements

• Must be at least 18 years of age
• 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
• 1 year data entry experience equaling 40 WPM
• Strong work ethic and reliability with professionalism and poise
• Exceptional written oral communication skills
• Strong attention to detail and degree of accuracy
• Ability to multitask, prioritize, and organize
• Flexibility and adaptability
• Positive, team-oriented attitude

Key skills