Senior UX Researcher - Remote

Reward Gateway

Senior Not specified London, ENG, GB

Posted 1 month ago

Job summary

Join Reward Gateway’s UX team shaping the future of user experience! You'll lead strategic research initiatives while mentoring a talented group of designers and researchers. With a strong focus on human-centered design, your insights will directly shape products. Apply now to make a meaningful impact in a role that champions innovation and collaboration.

Role details
Role
Fulltime
Industry
Information Technology
Employment
Fulltime
Experience
7 Years +
Responsibilities
  • Identifying and prioritizing efforts around the biggest opportunities and risks over different timescales
  • Mentor Researchers, designers, and embed best practices across the product organization
  • Plan and execute end-to-end user research using qualitative and quantitative methods
  • Support team members with gathering, analyzing, synthesizing research data
  • Translate research findings into clear, actionable insights
  • Develop and maintain research documentation like personas and journey maps
  • Maintain a centralized user research repository
  • Contribute to the development of internal research processes and best practices
Key skills
Ux Research Leadership Qualitative Research Data Analysis Usability Testing Interviews Surveys Diary Studies User Testing Tableau Analytics Communication
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    Description

    Reward Gateway\|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.

    Our shared mission of ‘Making the World a Better Place to Work' and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future.

    We are looking for a Lead UX Researcher to shape the future of our platform and products and champion human\-centred design. In this role, you’ll lead strategic research initiatives, mentor a growing Design and Research team to help mature processes and deliver insights that directly influence product direction and business outcomes.
    Some of Your Responsibilities and Core Duties will be:

    Identifying the prioritising effort around the biggest opportunities and risks over different timescales
     Mentor Researchers, designers and embed best practices across the product organisation
    Plan and execute end\-to\-end user research using qualitative and quantitative methods (e.g., data analysis, usability testing, interviews, surveys, diary studies, etc.)
     Support team members when it comes to gathering, analysing, synthesising research data, and presenting or applying insights to the team's work
    Translate research findings into clear, actionable insights and present them to stakeholders at various levels
     Develop and maintain research documentation, personas, journey maps, and other artefacts.
    Maintain and continue to develop a centralised user research repository
     Contribute to the development of internal research processes, a centralised repository, and best practices

    Skills, Knowledge and Expertise required:

    7\+ years’ UX research experience, strong leadership skills, and a track record of how research has driven business impact
     Qualitative Research mastery across the discovery and evaluative phases of the design process using a varied methodology
    Mix method insight development, triangulating different sources from data, interviews and desk research to build more confidence around product direction
     Comfortable with User testing and data analysis tools like UserTesting, Maze, Tableau and analytics
    Ability to frame complex concepts simply and clearly, adapting for different audiences and organisational levels
     Create compelling evidence narratives that support a diverse range of customers and users over multiple geographies
    Experienced at driving Research vision and strategy on a global level and developing team standards in an emerging practice
     Curiosity and Empathy
    Critical thinking and pattern recognition
     Excellent communication, presentation, and interpersonal skills
    Comfortable with working in a fast\-paced environment with shifting priorities

    The Interview Process:

     Online interview with the Senior Talent Partner. This should last no longer than 40 minutes
    Online interview and talk through a User Research case study with the Head of Product Design and a User Researcher
     Final interview with the Head of Product Design and Product Director
    Be comfortable. Be you.
    At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
    About Reward Gateway
    Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

    The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.