Patient Experience Specialist

MedStar Health

Mid-level $63.8k - $113.3k YEARLY Clinton, MD, US

Posted 1 week ago

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Job summary

The Patient Experience Specialist at MedStar Southern Maryland Hospital Center is responsible for improving patient experience through data analysis and collaborative strategy development. This full-time, mid-level role requires at least three years of experience, with an emphasis on project management and process improvement. Candidates should possess a bachelor's degree and ideally hold the CPXP certification.

Role details
Role
Full-time
Industry
Healthcare And Medical
Employment
Fulltime
Experience
3 Years +
Education
Bachelor's Degree In Nursing
Responsibilities
  • Performs data analysis and presentations related to patient experience improvement initiatives.
  • Works collaboratively with leaders and associates to develop and implement Patient Experience strategies for improvement based on best practices.
  • Serves as an internal consultant/facilitator, providing guidance and support to plan, implement and coordinate patient experience improvement projects.
  • Acts as project manager, creating detailed project plans with action steps, timeframes, and responsible parties.
  • Collaborates in the development of training modules for implementing adopted strategies and tactics.
  • Prepares and presents monthly reports to leadership as requested.
Requirements
  • Bachelor's degree in nursing, health administration, public health, business administration, healthcare, or a related field required.
  • 3-4 years of experience in data analysis and process improvement preferred.
  • Training in process improvement, patient experience, and data analysis preferred.
  • Certified Patient Experience Professional (CPXP) thru the Beryl Institute within 1 Year required.
Key skills
Data Analysis Process Improvement Project Management Patient Experience Communication Collaboration
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On-site Mid Level Full-time
Full job description
    General Summary of Position

    The Patient Experience Specialist works in partnership with the Director of Patient Experience to identify, plan, and design programs that positively impact the Patient Experience. The incumbent analyzes appropriate databases to understand trends and provide insight while working collaboratively with all business unit leaders to implement strategies that improve HCAHPS scores and the overall Patient Experience. The incumbent promotes a culture consistent with the MedStar Health and MSMHC mission, vision, and values.
    Location: MedStar Southern Maryland Hospital Center
    Status: Full\-time, 40 hours per week
    Shift: Day/Evening


    Primary Duties and Responsibilities
    Performs data analysis and presentations related to patient experience improvement initiatives.
     Works collaboratively with leaders and associates to develop and implement Patient Experience strategies for improvement based on best practices.
    Serves as an internal consultant/facilitator, providing guidance and support to plan, implement and coordinate patient experience improvement projects. Generates strong project momentum and builds stakeholder ownership.
     Acts as project manager, creating detailed project plans with action steps, timeframes, and responsible parties to ensure project goals are met as scheduled across all business units. Develops key metrics used to measure success following project implementation. Collaborates in the development of training modules for implementing adopted strategies and tactics.
    Contributes relevant content for internal communications to build awareness and understanding of Patient Experience initiatives.
     Summarizes and presents HCAPHS and Patient Experience data/trends as directed.
    Prepares and presents monthly reports to leadership as requested to include patient satisfaction and HCAPHS data from approved sources.
     Acts as content expert to support leadership, key departments, and committees concerning patient experience matters.
    Completes patient rounding as directed.
     Initiates phone call to patients who were delayed in the Emergency Department for more than five (5\) hours.

    Minimum Qualifications

    Education
    Bachelor's degree in nursing, health administration, public health, business administration, healthcare, or a related field required.
    Experience
     3\-4 years of experience in data analysis and process improvement preferred.
    Training in process improvement, patient experience, and data analysis preferred.
    Licenses and Certifications
     Certified Patient Experience Professional (CPXP) thru the Beryl Institute within 1 Year required.
    Knowledge, Skills, and Abilities
    * Understanding of HCAHPS is preferred.


    This position has a hiring range of $63,793 \
  • • $113,318