Mid-Level Customer Service / Quoting Specialist - In Person

Job summary

Join Canadian Mailbox Company’s dynamic team as a Customer Service / Quoting Specialist. You’ll lead the preparation of accurate quotations and handle client inquiries swiftly with a focus on results. With your architectural drawing skills, you’ll make a real impact in ensuring satisfaction while collaborating with internal teams. Apply now to be part of a supportive environment dedicated to your professional growth!

Role details

Role

Full-time

Industry

Customer Service And Support

Employment

Fulltime

Experience

2 Years +

Responsibilities

• Quickly and accurately prepare quotations for standard and custom requests.
• Review and interpret architectural and technical drawings to identify configuration options and requirements.
• Respond to client and dealer inquiries promptly and professionally, maintaining clear and effective communication throughout the quoting and order process.
• Follow up proactively on pending quotes to secure orders and meet targets.
• Process incoming orders with precision, ensuring that all required documentation and specifications are complete and accurate.
• Maintain strong working knowledge of product lines, finishes (e.g., anodized or powder-coated aluminum), postal standards, and lead times.
• Collaborate with internal teams (production, shipping) to ensure customer expectations and delivery timelines are met.

Requirements

• Minimum 2–3 years of experience in quoting, estimating, or inside sales, ideally within a related industry.
• Strong ability to read and interpret architectural drawings, shop drawings, and technical specifications.
• Bilingual in French and English, with excellent written and verbal communication skills.
• Results-driven and self-motivated, with a proven ability to handle multiple quotes, deadlines, and priorities efficiently.
• Exceptionally responsive, detail-oriented, and organized, with a focus on accuracy and speed.
• A positive, team-player attitude with a strong commitment to customer satisfaction and continuous improvement.

Benefits

• On-site parking

Key skills