Trainee Debt Caseworker - Leyland - £25.7K
Citizens Advice
Entry-level
Not specified
Leyland, ENG, GB
Posted 1 week ago
Job summary
Join Citizens Advice's growing debt team as a Trainee Debt Caseworker! You'll lead client interactions with empathy and excellent communication skills while working on platforms like phone and webchat. Citizens Advice offers fantastic benefits including a rising salary and extra holidays after service. Apply now to develop your skills in a supportive team of dedicated professionals!
Role details
- Role
- Full-time
- Industry
- Non-profit And Social Services
- Employment
- Full Time
- Education
- Good English Qualifications
Responsibilities
- work with clients who may be stressed or vulnerable
- display excellent communication and interpersonal skills
- commit to continuous development and an extensive training programme
Requirements
- commit to the aims, principles, and policies of the Citizens Advice service
- work confidently and independently
- manage your own wellbeing/resilience
- work alongside other colleagues in a collaborative way
Benefits
- salary £25,738.00 rising to £28,560.00
- 21 days holiday plus 8 bank holidays
- paid christmas close down
- 1 week’s additional leave after 4 years
- employee assistance programme
- 8% non-contributory pension
- salary sacrifice for pension (optional)
- free parking
- eap scheme
- blue lights reward discount card
Key skills
Communication
Interpersonal Skills
Pc Literacy
Empathy
Problem Solving
Independence
Teamwork
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- Salary
£25,738\.00 rising to £28,560\.00
Location
Leyland
Workplace
Office based
Contract
Permanent
Hours per week
37
How to apply
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You can email [email protected] to find out more information about this role and how to apply.
Interviews will take place on 13 August 2025\.
About the role
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We are growing our debt team of 30 staff to 46, so this is a great opportunity to join us as a Trainee Debt Caseworker. Both trained advisers and new comers to the debt service are welcome to apply. Full training can be provided.
You will:
Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
Be able to work with clients, who may be stressed or vulnerable, with empathy and patience, displaying excellent communication and interpersonal skills.
You should be able to work confidently and independently.
Be willing to work using various platforms which could include phone, webchat, video call.
Excellent PC literacy skills will enable you to work with a variety of computer applications/systems. You should be able to work on your own initiative and be willing to commit to continuous development and an extensive training programme. Good English and Maths qualifications are a prerequisite in applying for this post.
You should be able to demonstrate how you manage your own wellbeing/resilience at an interview.
* Be happy to work alongside other colleagues in a collaborative way within a call centre environment.
We offer: Salary £25,738\.00 rising £28,560\.00, 21 days holiday plus 8 bank holidays, Paid Christmas close down in addition to standard holidays (3\-4 days extra), 1 week’s additional leave, gained by annual increment (a day a year) after 4 years’ service, Employee assistance programme, 8% non\-contributory pension, Salary sacrifice for pension (optional), Free parking, EAP scheme, Blue Lights Reward discount card
For further details please request a copy of the Job Role by emailing [email protected].
To apply you should send a CV and covering email explaining how you meet the skills required for the job specification.
Closing date for applications 12 August.
Interviews 13,14,19 \& 20 August.
We’re Disability Confident
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Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.