Manager, Attractions and Recreation - Singapore

Job summary

Join Disney Cruise Line's Attractions and Recreation team, where you’ll oversee the daily operations and ensure guest satisfaction. Lead operational excellence and safety protocols using your strong leadership skills in a family-friendly environment. With Disney's commitment to innovation, you'll enjoy ample growth opportunities while building relationships with diverse teams. Apply now to be part of a dynamic and inclusive team at one of the industry's leaders!

Role details

Role

Full-time

Industry

Hospitality And Tourism

Employment

Full Time

Experience

5 Years +

Education

Bachelor’s Degree In Recreation

Responsibilities

• Manage the day-to-day operations of all Attractions and Recreation teams and functions, ensuring safety and exceptional experience for Guests and Crew
• Serve as the primary point of contact for the onboard Manager of Attractions and Recreation and the shoreside Attractions and Recreation leadership team
• Contribute to the development and execution of strategic operating plans for Attractions and Recreation
• Partner with key resources to ensure efficient warehouse and vendor processes
• Drive innovation and continuous process improvements within the Attractions and Recreation department
• Work with the Director to align budgets and resource optimization for Attractions and Recreation
• Partner with HR in selection, hiring, and retention of onboard positions
• Cultivate relationships with Entertainment and Hotel leaders and relevant partners
• Ensure adherence to documentation, procedures, and policies
• Address and resolve guest issues and suggestions
• Be qualified as a licensed lifeguard and participate in training and operational audits

Requirements

• Minimum 5 years’ experience in a leadership role with a focus on operational excellence
• Experience in managing lifeguards, attractions or recreation operations in parks, recreation, tourism, or related fields
• Strong understanding of safety protocols in attractions or recreation environment
• Highly motivated self-starter with exceptional organizational and multitasking abilities in a fast-paced work environment
• Demonstrated problem solving and continuous improvement process skills
• Proven ability to build and maintain effective relationships with partners, vendors, and industry organizations
• Excellent verbal and written communication skills with the ability to integrate seamlessly at all levels of the organization
• Flexibility in work schedule, including travel, weekends, and holidays
• Ability to be available and responsive to ship needs for urgent situations during non working hours

Key skills