Sales Administrator (Business Operations)

ID Card Centre

Mid-level Not specified Northampton, ENG, GB

Posted 12 hours ago

Tailor Resume
Job summary

ID Card Centre is looking for a Sales Administrator to support their sales team in converting leads to customers. The role involves managing data, providing customer support, and ensuring smooth sales processes. The candidate should have experience in sales administration within a business-to-business environment and possess strong problem-solving skills.

Role details
Role
Full-time
Industry
Business Operations And Management
Employment
Fulltime
Experience
2 Years +
Responsibilities
  • Handle inbound enquiries via phone, email, and chat
  • Set up new customers on the CRM and manage the order processing
  • Follow up on missing sales order information and payments
  • Prepare and issue quotes, with timely follow-ups
  • Identify accounts with growth potential
  • Maintain customer information in the CRM
  • Liaise with suppliers to gather updated pricing
  • Produce reports on sales activity and productivity
Requirements
  • Previous experience in sales administration or support within a business-to-business environment
  • Strong attention to detail with a focus on data accuracy
  • Proficient in Excel and other general computer skills
  • Ability to interpret data and generate actionable insights
  • Strong problem-solving and analytical skills
  • Clear communication skills
  • Excellent customer service skills
  • Strong administrative skills
Benefits
  • 28 days holiday (including Bank Holidays)
  • Cash health plan and pension scheme
  • Christmas shutdown
  • Employee recognition schemes
  • Access to a 24-hour GP advice line
  • Discounts for cinema, restaurants, and retailers
  • Opportunities for career progression
  • Ongoing training and personal development
Key skills
Sales Administration Data Management Customer Communication Excel Problem-solving Analytical Skills Customer Service Administration Communication Skills
Full job description
    Job Title: Sales Administrator
    Location: NN2 (Office\-Based)
    Salary: £23,810 \
  • • £25,810 per annum
    • Hours: 37\.5 hours per week, Monday to Friday
    Holiday: 28 days, inclusive of Bank Holidays
    About Us:
    ID Card Centre is a multi\-award\-winning supplier of identity and security\-related products, offering a full range of solutions from ID card printers to access control systems. We proudly serve clients across public and private sectors, including education, healthcare, and events. Our purpose\-built offices are conveniently located in NN2, within walking distance of bus routes and local amenities.
    As we continue to grow, we are seeking an experienced Sales Administrator to join and support our dynamic Sales Team. If you have a background in sales administration within a business\-to\-business environment and thrive in a fast\-paced, performance\-driven setting, we want to hear from you!
    Role Overview:
    As a Sales Administrator, you will play a crucial role in supporting the Sales Team to convert leads into valued customers and drive business growth. Your responsibilities will include providing administrative support, managing data, and maintaining customer communications to ensure smooth sales processes and an excellent customer experience.
    Key Responsibilities:
    Sales Team Support:
    + Handle inbound enquiries via phone, email, and chat, ensuring prompt follow\-up.
    + Set up new customers on the CRM and manage the order processing.
    + Follow up on missing sales order information and payments.
    + Prepare and issue quotes, with timely follow\-ups.
    + Identify accounts with growth potential and allocate them to the appropriate salesperson.
    + Maintain up\-to\-date customer information in the CRM for efficient communication.
    + Liaise with suppliers to gather updated pricing.
     Reporting and Data Management:
    + Produce weekly, monthly, and ad\-hoc reports (sales pipeline, quote reports, conversion rates).
    + Maintain weekly productivity reports, including outbound call volumes, email volumes, and CRM activity.
    + Conduct regular CRM maintenance, such as updating account manager allocations and customer details.
    + Research new customers to uncover potential growth opportunities.
    Required Skills \& Experience:
    Previous experience in sales administration or support within a business\-to\-business environment.
     Strong attention to detail with a focus on data accuracy.
    Proficient in Excel and other general computer skills (intermediate level or higher).
     Ability to interpret data and generate actionable insights.
    Strong problem\-solving and analytical skills.
     Clear and confident communication skills for system training and feedback.
    Excellent customer service skills with sound commercial awareness.
     Strong administrative skills and proficient in English.
    What We Offer:
    28 days holiday (including Bank Holidays).
     Cash health plan and pension scheme.
    Christmas shutdown.
     Employee recognition schemes.
    Access to a 24\-hour GP advice line and counselling, legal, and financial advice lines.
     Discounts for cinema, restaurants, and high street retailers.
    Opportunities for career progression within a fast\-growing business.
     Ongoing training and personal development.
    Ideal Candidate:
    The ideal candidate will be self\-motivated, detail\-oriented, and possess a high\-performance mindset. A strong work ethic and a genuine desire to learn and grow are key to succeeding in this role. You will thrive in a team environment, while also being able to work independently with a focus on results. Accountability, reliability, and an unwavering attention to detail are essential to your success.
    Why Join Us:
    At ID Card Centre, we value trust, honesty, and positivity. If you're ready to be part of an exciting and fast\-growing company with incredible opportunities for professional growth, wed love to hear from you!
    Ready to apply?
    Click on the "Apply" button today!
    We look forward to hearing from you!