Mid-Level E-commerce Specialist - Stevenage

Essex & Herts Air Ambulance

Mid-level Not specified Stevenage, ENG, GB

Posted 4 weeks ago

Job summary

Join Essex & Herts Air Ambulance's e-commerce team building an impactful online retail presence. Lead sales initiatives using online selling platforms, ensuring maximum profitability and positive donor feedback. You'll enjoy 24 days of annual leave, an employer-contributory pension scheme, and a supportive environment committed to life-saving missions. Apply now and contribute to a charitable cause while gaining valuable experience in online retail!

Role details
Role
Permanent
Industry
Non-profit And Social Services
Employment
Fulltime
Experience
2 Years +
Responsibilities
  • achieve sales targets
  • maintain systems for storage, listing, and dispatch
  • manage customer feedback
  • respond to customer communication
  • liaise with other departments
  • maximise sales opportunities
  • ensure Gift Aid details are securely processed
Requirements
  • excellent knowledge of online selling platforms
  • ability to build strong relationships
  • previous experience in a similar role is desirable
Benefits
  • 24 days annual leave plus 8 bank holidays
  • increasing to 28 days with length of service
  • contributory pension scheme with minimum 6% employer contribution
  • occupational sick pay from day one
  • free access to an Employee Assistance Programme
  • access to Cycle to Work through salary sacrifice
  • discounts at various retailers via Blue Light Card
Key skills
Online Selling Platforms Online Selling Trends Customer Communication High Standard Photography Product Knowledge Organised Efficient
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    Location: Stevenage (Donation Centre)
    Contract type: Permanent
    Salary: £24,219
    Hours: 37\.5 hours per week

    About us:
    Essex \& Herts Air Ambulance, unlike NHS emergency services, is a charity. The free life\-saving service is provided 24/7 by helicopters and by rapid response vehicles.
    Each critical care team consists of a pilot and co\-pilot, a pre\-hospital care doctor and a critical care paramedic.
    They can be rushed to the scene with life\-saving support equipment to deliver advanced clinical care, usually only available in the hospital emergency department.
    Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.
    Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!

    Job purpose:
    You will select items from our donations which will raise the maximum income through our online platforms with a view to ensuring positive feedback and a profitable presence for the charity through digital sales.

    Summary of duties and responsibilities:
    Achieve sales targets
     Work with the team to maintain systems for the storage, listing and dispatch of items to maximise their profitability and ensure safe delivery
    Manage the customer feedback with the aim of 100% positive
     Understand how the e\-commerce department contributes to the charity’s vision
    Respond to and deal with customer communication
     Liaise with other departments to increase awareness of the charity’s retail business
    Maximise sales opportunities of all items through high standard photography and product knowledge
     Ensure Gift Aid details are securely processed from our donors
    Other appropriate duties or projects to support the work of the charity

    Person Specification
    Essential:
     An excellent knowledge of online selling platforms
    Knowledge of online selling trends
     Highly organised and efficient in managing workload
    The ability to build strong and long\-lasting relationships

    Desirable:
     Previous experience of charity online retailing
    Previous experience in a similar role
     An understanding of valuing a diverse range of items

    The Package
    Salary: £24,219 per annum
    As a valued member of the charity team, you will have access to a wider range of benefits including:
    24 days annual leave plus 8 bank holidays, increasing to 28days with length of service
     Contributory pension scheme, with minimum 6% employer contribution, plus an annual pension review
    Occupational sick pay from day one employment
     Free access to an Employee Assistance Programme (plus immediate family)
    Access to Cycle to Work through salary sacrifice
     Discounts at a variety of retailers via Blue Light Card

    Please note that your application form will be used for shortlisting, so please ensure everything you wish to include is covered in the form.
    This position is subject to a Disclosure and Barring Service (DBS) check. The successful candidate will be required to undergo a Standard DBS check as a condition of employment.

    If you would like an informal chat about the role, please contact [email protected] and we will organise a time to speak to one of the team.

    Disclaimer: Essex \& Herts Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.