Service Advisor - Full Time - Red Deer, AB

Cam Clark Auto Group

Mid-level Not specified Red Deer County, AB, CA

Posted 4 weeks ago

Job summary

Join Cam Clark Ford's service team, providing top-notch customer service as a Service Advisor. Lead the customer interaction process, turning concerns into actionable work orders while using your strong communication skills. Cam Clark Auto Group, an industry leader since 1987, offers benefits like on-site parking, commission pay, and a focus on employee wellbeing. Apply now to increase your skills in a vibrant workplace with plenty of growth opportunities!

Role details
Role
Full-time
Industry
Automotive
Employment
Fulltime
Experience
1 Years +
Education
High School Diploma
Responsibilities
  • greeting customers and providing excellent customer service
  • answering phone calls and assisting walk-up customers
  • translating customer-reported problems to actionable work orders
  • ordering necessary parts from suppliers
  • ensuring automotive work meets quality standards
  • invoicing and collecting payments
  • handling customer complaints
  • maintaining customer records
Requirements
  • valid driver’s licence
  • previous experience as a service advisor preferred
  • willing to train the right individual
  • high school diploma or equivalent
Benefits
  • company events
  • dental care
  • employee assistance program
  • extended health care
  • life insurance
  • on-site parking
  • vision care
Key skills
Customer Service Communication Dms Attention To Detail Time Management Computer Skills
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    An excellent opportunity with a quickly growing, dynamic business…
    The Cam Clark Auto Group is seeking a Service Advisor for our Cam Clark Ford location in Red Deer, AB.
    With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California, the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!
    In the position of Service Advisor, reporting to the Service Manager, the successful candidate will be responsible for being the critical link between our customers and the shop, listening to customer concerns, assessing their needs as well as keeping them informed on the progress of their repair.
    You will be accountable for:
    Greeting customers and offering excellent customer service from intake to release of their vehicles.
     Answering phone calls and assisting walk\-up customers.
    Translating customer\-reported problems to actionable work orders for technicians to complete.
     Order necessary parts from suppliers and double\-check that they are delivered to technicians.
    Ensuring that automotive work provided to customers meets company quality standards.
     Invoicing and collecting payments from customers for services rendered.
    Handling and resolving customer complaints regarding services.
     Maintaining customer records and entering data into computer databases.
    To be successful in this role, you must have:
    A valid Driver’s Licence and clean Driver’s Abstract.
     High School Diploma, G.E.D. or equivalent.
    Previous experience as a Service Advisor is preferred; however, we are willing to train the right individual.
     DMS experience, specifically PBS is considered an asset.
    Attention to detail, prioritization skills, and time management.
     Strong computer skills.
    If you feel you are qualified for this role, please submit your resume. We appreciate all applications; however, only candidates who are most qualified for the position will be contacted.
    Job Type: Full\-time
    Additional pay:
    Commission pay
    Benefits:
     Company events
    Dental care
     Employee assistance program
    Extended health care
     Life insurance
    On\-site parking
     Vision care
    Schedule:
    Monday to Friday
     Weekends as needed
    Ability to commute/relocate:
    Red Deer County, AB: reliably commute or plan to relocate before starting work (preferred)
    Experience:
     service advisor: 1 year (preferred)
    Licence/Certification:
    * Driving Licence (preferred)
    Work Location: In person