Mid-level Spanish Speaking Collections Specialist - Richmond Hill $3K-$4K

Role details

Role

Full-time

Employment

Fulltime

Experience

3 Years +

Responsibilities

• Conduct outbound calls related to negotiating payments, updating customer information, and other customer service inquiries
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
• Maintain compliance by use of proper policy, procedures, and script
• Accurately record all details of communications and activities within the system
• Proactively monitor and investigate accounts to locate pertinent information to aid collection
• Utilize various trace tools to locate consumer information
• Identify cases for special handling according to company criteria, including legal actions and asset attachment
• Maintain a clean and secure work environment
• Ensure collection goals are obtained

Requirements

• 3-5 years high volume corporate third-party debt collections experience
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience
• Strong negotiation and customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail, organized, efficient and able to multi-task
• Excellent customer service skills
• Goal-oriented
• Proficient computer skills
• Experience using CUBS or DRS systems an asset
• Bilingualism is an asset

Benefits

• Competitive salary
• Paid training
• Bonus and commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Staff BBQ and Company Events
• Free on-site parking
• Group Benefits (health, life, dental insurance plan)
• Paid time off
• Ongoing training and career advancement opportunities

Key skills