Client Advisor - Luxury Fashion Retail

Loewe

Mid-level Not specified London, ENG, GB

Posted 1 month ago

Job summary

Join Loewe's Client Advisor team delivering exceptional experiences in luxury fashion. Lead client engagement by building relationships and providing personalized service. With a focus on fashion and culture, you'll enjoy working in a renowned brand offering inspiring growth opportunities. Apply now to be part of a dynamic retail environment that values creativity and communication!

Role details
Role
Full-time
Industry
Arts, Design, Entertainment, And Media
Employment
Fulltime
Experience
2 Years +
Responsibilities
  • Achieve individual and store objectives
  • Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
  • Engage with all clients and develop long-lasting relationships
  • Maintain relations with clients through regular communication
  • Master and transmit our brand history and heritage
  • Highlight product categories through your product knowledge and storytelling
  • Develop and grow your client book, updating client information
  • Perform as a team player, participating and collaborating in all activities
  • Actively participate in visual merchandising
  • Maintain products in an efficient, clean, secure, and organized manner
  • Support with inventory management and ad hoc back of house tasks
  • Follow the company’s policies and procedures
Requirements
  • Proven experience in achieving individual goals and contributing to team results
  • Experience within a similar customer-centric role
  • A deep interest in Fashion, Art, and Culture
  • Confident, service-oriented, adaptable and empathetic in style and approach
  • Effective communication skills with the sensitivities to build and maintain a client portfolio
  • Results-driven with a commercial mindset without compromising on the Team Player attitude
Key skills
Customer Service Communication Skills Relationship Building Teamplayer Engagement Fashion Knowledge
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    Position
    Role Mission
    As a Client Advisor in our Selfridges store, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
    Job responsibilities
    Responsibilities
    Achieve individual and store objectives
     Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
    Engage with all clients and develop long lasting relationships
     Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes
    Master and transmit our brand history and heritage
     Highlight our product categories through your product knowledge and storytelling
    Develop and grow your client book, updating client information on the relevant company tools
     Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
    Actively participate in visual merchandising in accordance with LOEWE’s visual standards
     Maintain products in an efficient, clean, secure, and organized manner; front and back of house
    Support with inventory management and ad hoc back of house tasks
    Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior

    Profile
    Key Requirements
    Proven experience in achieving individual goals and contributing to team results
     Experience within a similar customer centric role
    A deep interest in Fashion, Art, and Culture
     Be naturally inclusive and open minded
    Confident, service orientated, adaptable and empathetic in style and approach
     Effective communication skills with the sensitivities to build and maintain a client portfolio
    Results driven with a commercial mindset without compromising on the Team Player attitude
    Additional information
    About LOEWE
    Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
    LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.
    LOEWE*
    MAISON
    ----------------------
    Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison’s journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.

    Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts \& Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection – and the House is committed to supporting the artists and creators informing its work.

    Today, Loewe’s master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe’s ideals and vision.

    Radical and ever\-evolving: here’s to another 200 years of Loewe history

    Since 2013, Jonathan Anderson, Loewe’s Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.

    Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre\-defining Women’s and Men’s collections, Loewe has been further elevated as an influential and global cultural force.

    At the intersection of fashion, craft and culture, Loewe’s ambition is to be radical and ever\-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension – involving fine arts, film, dance, etc. –, Loewe has become a vibrant force for creativity and innovation, ensuring the brand’s durability for another 200 years… and more.