Ticketing and Retail Executive

Ascot Racecourse Ltd

Mid-level Not specified Ascot, ENG, GB

Posted 14 hours ago

Tailor Resume
Job summary

Ascot Racecourse is seeking a Ticketing and Retail Executive to manage ticketing operations and customer enquiries for events. The role involves overseeing ticket production and fulfilment, responding to enquiries, and supporting the Ascot Shop and event management. Candidate should possess strong administrative and ticketing system skills, and ideally have a background in the events industry.

Role details
Role
Full-time
Industry
Hospitality And Tourism
Employment
Full Time
Experience
2 Years +
Responsibilities
  • Production, printing, fulfilment and despatch of admission tickets
  • Managing Agency booking requests and ticket allocations
  • Handling customer enquiries and after sales care
  • Supporting Ascot Shop with online sales fulfilment
  • Managing raceday retail staff and cash reconciliation
  • Covering reception and hospitality ticketing in the absence of supervisors
Requirements
  • Excellent administrative skills
  • Strong understanding of ticketing and CRM systems
  • Good understanding of the events industry
  • Excellent ICT skills
Benefits
  • Tailored induction and training schemes
  • Wellbeing support and Employee Assistance Programme
  • Opportunity for community volunteering
  • Extra annual leave
  • Clothing and hat hire
  • Complimentary race day entry
  • Exclusive discounts
  • Social events
Key skills
Administrative Skills Ticketing Systems Crm Systems Microsoft Outlook Microsoft Word Microsoft Excel Microsoft Powerpoint Customer Service Stock Management
Full job description
    Who we are
    Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.

    We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind\-the\-scenes heroes that bring every intricate detail to life.

    As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.

    From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.

    At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco\-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
    What we are looking for
    We are currently seeking a highly motivated Ticketing and Retail Executive to join our Ticketing and Retail department, based in our offices at the racecourse in Ascot, Berkshire.
    What youll be doing

    Production, printing, fulfilment and despatch of all admission tickets for all Ascot Racecourse events, including general admission, upgrades, parking and vouchers.
     As a team, responding to all general and ticketing enquiries.
    Manage Agency booking requests, complimentary ticket allocations and ad hoc complimentary ticketing requests.
     Manage incoming enquiries and calls from our outsourced call centre facility.
    Dealing with all aspects of after sales care including cancellations, refund requests and administration enquiries
     Support in the fulfilment and dispatch of all Ascot Shop online sales orders along with any refund/exchange requests.
    Respond to any inbound customer enquiries regarding the Ascot Shop via email and telephone.
     Support the TRM and Senior Ticketing and Retail Manager with the supervision of the Ascot Shop, including but not limited to the management of raceday retail staff, cash reconciliation and banking and stock management.
    Support any temporary team members in the run up to the Royal Meeting.
     Attend and assist with all Ascot Racedays managing the Ticket Offices.
    Supporting the Front Office Supervisor by providing reception cover in their absence.
     Supporting the Hospitality Ticketing Executive by providing cover in their absence
    Any other responsibilities that may be required of you on an ad\-hoc basis.



    Skills and experience you can bring
    Excellent administrative skills
    A strong understanding of ticketing and CRM systems and the reporting functionalities of those understanding of Ticketmaster Sport and Shopify particularly is desirable.
     A good understanding of the events industry and the rhythms in which this functions
    Excellent ICT skills, e.g. Microsoft Outlook, Word, Excel and PowerPoint.



    What you can expect from us

     A best\-in\-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development.
    Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access.
     Opportunity to make an impact in our Volunteer week with a day out of the office to support local community and charity partners.
    End of year offices closed (extra 2 days annual leave added to your entitlement).
     Clothing and hat hire.
    Complimentary race day entry for friends and family.
     Exclusive discounts in local shops and cafes.
    * Exclusive discounts from selected partner brands and suppliers.

    And lets not forget, invitations to our monthly social nights as well as annual parties and afternoon\-teas to celebrate our most special occasions throughout the year.
    What sets us apart from the rest
    We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award\-winning Racing To Zero sustainability actions, or our forward\-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.

    We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities.
    Our Diversity and Inclusion Vision
    We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy.

    As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.
    Closing Date
    The closing date for this vacancy is 31 July 2025\. We reserve the right to close this vacancy early should a suitable candidate be identified.

    For assistance with your application or should you require an alternative application format, please contact [email protected]