Hotel Guest Service Rep

Job summary

The Element Hotel is seeking a customer service representative to provide excellent service to hotel guests. Responsibilities include greeting guests, managing room registrations, ensuring safety protocols, and handling inquiries. The position is entry-level and offers a range of benefits after 60 days of employment.

Role details

Role

Full-time

Industry

Hospitality And Tourism

Employment

Fulltime

Responsibilities

• greet and register guests
• suggestively sell hotel rooms
• issue room keys
• answer inquiries about hotel services
• compute bills and process payments
• maintain shift-to-shift log

Requirements

• follow established security procedures
• maintain cleanliness of lobby and front desk area
• report to work as scheduled

Benefits

• health, dental, vision benefits
• 401k
• paid training
• paid PTO
• referral program
• discounts at Kinseth Hotel Corporation hotels and restaurants

Key skills

Full job description

What we offer:
Health, Dental, Vision and other benefits available after days
DailyPay
k
Paid Training
Paid PTO
Referral program
Discounts at all Kinseth Hotel Corporation hotels and restaurants
SUMMARY
Provides customer service to guests of hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Date stamps, sorts, and racks incoming mail, faxes and messages.
Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges such as room, food, liquor, or telephone, to ledger.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift\-to\-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area.
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


Brand: Element Hotel

Address: S. Clinton St Iowa City, IA \
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Property Description: Element

Property Number: