Mid-level Customer Success Manager - Mountain View, CA - $150K-$200K OTE

Role details

Role

Full-time

Industry

Non-profit And Social Services

Employment

Fulltime

Experience

1 Years +

Education

Bachelor's

Responsibilities

• Lead customers through onboarding and hypercare phases, ensuring fast and meaningful adoption of the platform
• Build strong, long-term client relationships, proactively managing renewals, challenges, and opportunities for expansion
• Offer strategic guidance aligned with customers' evolving needs, helping them unlock deeper value from the platform
• Analyze trends across client engagements, providing actionable insights that influence product development and service innovation
• Serve as the voice of the customer internally, advocating for improvements that enhance the overall user experience

Requirements

• 1-3+ years of experience in customer-facing roles in life sciences, biotech, or SaaS industries
• Background in Bioinformatics, Biomedical Data Science, Computational Biology, or a related field
• Strong knowledge of genomics and multi-omics data
• Proficiency in Python, R, or Bash
• Experience with ML tools such as Scikit-learn, TensorFlow, or PyTorch
• Excellent communication and relationship-building skills with technical teams and executive stakeholders
• Strategic thinker with strong organizational and documentation skills
• Familiarity with translational informatics, including statistical modeling and data interpretation
• High emotional intelligence and adaptability in dynamic client environments

Benefits

• Competitive annual OTE: $150,000-$200,000
• Health, vision, dental, and life insurance
• 401(k) retirement savings plan
• Parental leave and generous paid time off
• Remote flexibility and work-life balance
• Employee referral and discount programs
• Opportunity to work with industry-leading technologies and experts
• Backing by top-tier investors like Google Ventures and Blackstone

Key skills